Job Description

Salary £25,185 to £28,989 per annum | Permanent, Full Time, 37 hours per week | Care Finance Assessment Team Preston |

Lancashire County Council is one of the largest local authorities in England, serving a population of approximately 1.2 million residents across a diverse and expansive region. We are proud to deliver high-quality services that make a real difference in our communities.

We are currently seeking a dedicated and enthusiastic Business Support Officer to join our busy North Team within the Care Finance Assessment Team. The role is based at County Hall, Preston, however, you may currently work from home. Flexible working requests may be considered for the successful candidate e.g. home working, compressed hours. Office cover is required on a rota basis between 8:45am and 5:00pm.

About the Role:

You will play a key role in supporting the Team Leader and Financial Assessment Officers who deliver financial assessments, arranging telephone appointments and visits for the assessment officers.

Key Responsibilities:

• Schedule telephone appointments and home visits for Financial Assessment Officers

• Handle duty phone calls and emails, and gather relevant information

• Collating information and details required so that a financial assessment can be completed

• Provide general advice and guidance to service users and colleagues

• Maintain accurate records and ensure tasks are completed to deadlines

• Communicate sensitively and professionally with vulnerable individuals and their families

• Collaborate with internal departments and external agencies to resolve queries and signpost appropriately

• Attend training, team briefings, and meetings across the county as required

What We are Looking For:

We are looking for someone who is:

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

• Has knowledge of using specialised systems

• An effective communicator with strong interpersonal skills and empathy

• Excellent telephone manner and the ability to remain calm and professional under pressure are essential.

• Experienced in administrative work, ideally within a social care or finance setting

• Able to follow processes while contributing ideas for service improvement

• Organised, self-motivated, and capable of working independently to meet targets

• Is a team player who can work effectively as part of a team

• Experience of working with vulnerable adults or in a social care finance environment is desirable but not essential.

Why Join Us?

• 26 days annual leave (rising with service)

• Generous pension scheme

• Flexible working options, subject to business need

• Bank Holidays off

• Access to a wide range of training and development opportunities

• Supportive team environment

For more information about the benefits of working with Lancashire County Council, please visit our employee page here

To learn more about the work of the Care Finance Assessment Team, visit: https://www.lancashireappp.co.uk/financial-factsheets/

Further Information:

We encourage all applicants to submit a supporting statement as part of their application. This is your opportunity to demonstrate how your skills, experience, and knowledge align with the role profile and person specification. Applications without a supporting statement may not be shortlisted.

For an informal discussion about the role, please contact Lynzi Lowe, Team Leader – Care Finance Assessment Team, on 01772 537664.

We reserve the right to close this vacancy early if we receive a high volume of applications.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

Person specification