Job Description

Business Support Officer | 9874 | Secondment Opportunity / Temporary Fixed Term Contract for 12 Months | 37 hours per week | £25,583 to £25,989 per annum | Grade D | Bowthorpe, Norwich

We are looking for a highly organised and resilient Business Support Officer to join our Children’s Services team, providing essential administrative support to the convening of Child Protection Conferences and the delivery of Children in Care services.

This is a vital role that helps ensure statutory processes run smoothly, information is accurate and timely, and children and families are supported through well-coordinated services.

This is an office-based role.

About the role
You will be part of a busy business support function, working closely with social workers, managers and partner agencies. Your work will directly support safeguarding processes and care planning for children.

This post ensures a focused, consistent operational support service to managers, staff and clients.

About you
You will be:

• An experienced administrator with strong organisational and time-management skills
• Confident working in a fast-paced environment with competing priorities
• Comfortable handling sensitive and confidential information with discretion
• A clear and professional communicator, both written and verbal
• Competent in using IT systems, including Microsoft Office and electronic case management systems
• Resilient, calm under pressure, and able to work effectively as part of a team

Experience within Children’s Services, safeguarding, or a local authority setting is desirable but not essential.

Key responsibilities include:

• Coordinating and administering Child Protection Conferences, including scheduling meetings, preparing agendas, circulating papers and recording outcomes
• Providing comprehensive administrative support to Children in Care teams, including maintaining accurate records and supporting statutory reviews
• Managing confidential and sensitive information in line with data protection and safeguarding requirements
• Acting as a point of contact for professionals, partners and families, ensuring communication is professional, timely and clear
• Using case management and recording systems to update, track and report information
• Supporting managers with reports, data returns and general business support tasks
  

You will be part of a well-established, supportive team and full training will be provided.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion about this role please contact the Assistant Coordination & Support Manager, Andrew Wrenn andrew.wrenn@norfolk.gov.uk / 01603 774778

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 11 March 2026 at 23:55

All other applicants closing date: 26 March 2026 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.