Job Description

Business Support Officer

Location: Parramatta (hybrid Parramatta office and work from home)

Employment type: Ongoing Full-time

Salary: Clerk Grade 5/6, $102,936 to $113,579 pa, plus employer’s contribution to superannuation and annual leave loading

Your role

This is an excellent opportunity to contribute to a high-performing executive office that supports the Deputy Secretary and the broader Corporate Services division in achieving strategic and operational priorities. Working in a fast-paced and dynamic environment, you will provide high-quality business support services and play a key role in facilitating the efficient operation of the Office of the Deputy Secretary.

What you’ll do

As a Business Support Officer within Business Coordination, Office of the Deputy Secretary, Corporate Services division, you will provide a range of business and administrative support services, including:

• Manage the Office of the Deputy Secretary shared mailbox, MiniApp and TRIM workflows, ensuring matters are accurately assessed, allocated and monitored.
• Coordinate workflow, allocations and executive matters to ensure the timely progression and completion of work.
• Maintain records, systems and information management processes to support efficient business operations.
• Respond to enquiries and assist in resolving sensitive, complex or confidential matters with professionalism and discretion.
• Build and maintain effective working relationships with internal and external stakeholders to support divisional priorities and outcomes.
• Identify and implement business process improvements and contribute to projects that enhance office and divisional operations.
• Prepare and coordinate correspondence, briefings, advice, meeting papers and other business documentation.

What we’re looking for

The ideal candidate will demonstrate:

• Strong organisation and prioritisation skills, managing competing demands and meeting tight deadlines

• Strong interest in and understanding of the importance of coordinating / facilitating the flow of accurate information between business areas, to and from Senior Executives and ministerial offices.

• Ability to work with and influence different stakeholders
• Collaborative, proactive and professional, with sound judgement, discretion and a commitment to customer service
• Good written and verbal communication skills including record keeping, emails and correspondence.

Download the

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of the role. Your cover letter should include a response to the below targeted question:

Provide an example of when you had to handle an unreasonable request from a stakeholder. What did you do? What was the outcome?

Applications close Thursday, 3rd September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Georga Kemp, Manager on 0427 150 324 or at georga.kemp@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.