Job Description

Business Support Officer - nplaw | 10485 | Fixed term Contract until 31 March 2028 | 37 hours per week | £26,824 to £28,142 per annum (Scale E) | County Hall, Norwich

We currently are recruiting to a Business Support Officer role in the Legal Department at Norfolk County Council. We would like you to have a minimum of GCSE grade 4 or above/O’ Level grade C or above (or equivalent exam pass) in Maths and English. Legal knowledge and experience is useful, though not mandatory. This role will initially be for 22 months but may become a permanent contract.

You should be a logical thinker with a methodical approach to your work and must have current intermediate to advanced administrative and technology systems experience in a professional environment along with excellent communication skills that demonstrate your ability to act, think, speak, and write clearly and intelligently. You must think proactively and understand what having insight and foresight means and value your own personal reputation as part of our team.

We are looking for people to be inquisitive and proactive in their thinking as well as enthusiastic, being fully committed and engaged in learning your role to achieve competence across all tasks and contributing to best outcomes for the Business Support Team. You don’t necessarily need to be ambitious in wanting to secure an onwards career pathway, and we are excited to hear from you if you want to excel in this role in the longer-term.

A non-negotiable requirement is being reliable on a day-to-day basis and having a willingness and availability to work at our office at County Hall. This is currently an in-office role only and is not being offered on a hybrid or remote basis. Working hours are 09:00am to 5:00pm in the office (if PT then by agreement).

We are happy to consider part-time workers, workers returning after a career break and those close to retirement or semi-retired who want to remain active in the work force, if you fulfil the requirements for this role.

We think this is an exciting role in the hub of the department and if you would like to discuss in more detail or if you have any questions please contact Nicky McDowell, Office Manager on 01603-222235 or at nicky.mcdowell@norfolk.gov.uk

Timeline for selection process:

Closing date: 14 June 2026 (or sooner if multiple qualifying applications are received)

shortlisting will be complete by 16 June

18 June - 09:30am Administrative Task (join our Team Meeting) 45 minutes

23 June - Group task in person at County Hall - Meet the team! (either 09:30am or 12:00pm) allow 2 hours

26 June - interview (via Microsoft Teams) around 45 minutes

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19 May 2026 23:59

All other applicants closing date: 14 June 2026 23:59