Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

1. Job Purpose:

A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.

Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.

Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.

Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.

2. Responsibilities:

• To assist the Acturis Support Lead to deliver support and assistance to the business
• Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
• Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
• Provide on-site support for new groups of users of Acturis
• Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality

3. Principal Accountabilities / Responsibilities:

• Resolution of business queries and issues
• Adherence to required SLA’s
• Adhere to Acturis Change Board controls and requirements.
• Accuracy – attention to detail – low levels of error
• New ideas proposed for improvements to processes / system use
• Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
• Support the Head of Operational Delivery to complete adhoc requirements as directed

4. Job Knowledge, Skills & Experience

• Strong problem-solving skills.
• Excellent eye for detail and the ability to communicate clearly
• Ability to multi-task in a fast paced environment
• Effective communication and interpersonal abilities.
• Ability to mange wide variety of stakeholders and provide appropriate levels of support.
• Proficiency in PAS / management software and tools.
• Understanding of the insurance industry / Brokering and Lloyds market.
• Work with third parties.
• Proficient in working with Microsoft Excel, PowerPoint, and other tools.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.