Job Description

Business Support Officer

Reference number: 10914

Closing date: 11pm, 18 December 2025

• Temporary full-time opportunity until December 2026
• Band 4 salary, commencing at $39.90 per hour plus 12% superannuation (dependent on skills and experience)

The Opportunity

We are seeking an enthusiastic Business Support Officer to provide high-quality administrative, financial, and customer service support across the department. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys supporting a team that delivers impactful community programs.

You will play a vital role in ensuring smooth day-to-day operations, supporting both internal staff and external customers, and contributing to the ongoing improvement of departmental processes.

Responsibilities

In this rewarding role, you will:

• Provide a high level of customer service in all interactions with clients, community members, and internal stakeholders, maintaining integrity, professionalism, and confidentiality.
• Work closely with the Team Leader to perform accurate and efficient data entry, reporting, and processing for accounts receivable, debt collection follow-up, payroll requirements, and general record keeping.
• Manage departmental stationery and equipment supplies, including monitoring stock levels, placing orders, and coordinating deliveries.
• Raise purchase orders and process accounts payable invoices, ensuring compliance with organisational financial procedures.
• Manage inward and outward correspondence, ensuring timely distribution and accurate documentation.
• Participate in the department’s telephone queue, providing friendly, timely, and efficient phone support to internal staff and/or external customers, depending on operational requirements.

About You:

To succeed in this role, you will bring:

• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Demonstrated experience in administrative or business support roles, ideally within a community, local government, or service delivery environment.
• Accuracy and attention to detail in data entry, financial processes, and record management.
• Ability to work both independently and collaboratively within a team.
• Confidence using a range of computer systems and software, including Microsoft Office and database or financial management systems.
• A proactive approach, with the ability to identify issues and contribute to process improvements.

Why Join Us?

• Be part of a supportive, community-focused team.
• Contribute to programs that make a meaningful difference in people’s lives.
• Enjoy opportunities for professional development and growth.
• Work within an organisation that values inclusivity, collaboration, and innovation.

Next Steps

If you are passionate about supporting community-focused services and have the skills and experience to thrive in this position, we would love to hear from you. Please submit your resume and a cover letter addressing the key responsibilities and your suitability for the role.

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide Applications that do not meet these requirements may not be considered. Shortlisted applicants may be contacted during the advertising period.

Please view the or contact Carmel Cambrea, Team Leader Business Support on 03 9243 1140 to learn more about the role.