Job Description

As a Business Change Management Analyst in Business Support Management, you will act as the day-to-day business liaison ensuring change activity is coordinated, controlled, and delivered effectively. You’ll partner closely with business managers, the business control office, technology, operations, and front-office stakeholders to support projects, manage requests, and strengthen processes. You’ll also help scale delivery through an offshore hub model, balancing urgency, feasibility, and service quality. We’ll rely on you to bring structure, clarity, and strong follow-through to a broad portfolio of activities.

Job responsibilities

• Serve as the primary business liaison across business management, controls, technology, operations, and front-office teams to ensure effective service delivery
• Coordinate end-to-end change activity, acting as a central gatekeeper for intake, prioritization, and delivery tracking
• Support execution of change initiatives and business projects, including planning, status reporting, and stakeholder management
• Develop subject-matter knowledge of change management tools and workflows to provide practical technical guidance and troubleshooting
• Coordinate onboarding, offboarding, and transfers with the offshore hub, ensuring timely handoffs and clear ownership
• Evaluate incoming requests for urgency, feasibility, and time sensitivity to determine onshore versus offshore execution paths
• Deliver time-critical onshore support for urgent requests, market data services, technology hardware coordination, and related needs
• Oversee defined audit and control activities (for example: access changes, reconciliations, status updates, and post-incident checks) to maintain a strong control environment
• Partner with business management and controls teams to implement and evidence processes across people-related operational activities (for example: consecutive leave, communications retention, and business continuity support)
• Manage real estate coordination for moves and floor planning, including headcount forecasting and liaison with corporate real estate partners
• Analyze workload and processes to identify streamlining opportunities and expansion of hub coverage, improving scalability and service quality

Required qualifications, capabilities, and skills

• Management, change coordination, project delivery, operations, or controls within a large organization
• Experience partnering with technology teams to intake, triage, and deliver business requests
• Demonstrated ability to manage multiple priorities and execute with accuracy in a fast-paced, changing environment
• Strong business analysis skills, including translating needs into clear requirements and actionable plans
• Strong project management skills, including planning, tracking, and stakeholder communication
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) for reporting and documentation
• Proven written and verbal communication skills with confidence engaging senior and cross-functional stakeholders
• Demonstrated ability to apply controls-minded thinking and follow defined processes for audits, access, and operational tasks
• Ability to improve processes by identifying inefficiencies and implementing practical solutions
• Experience coordinating onboarding/offboarding and access-related activities with appropriate governance
• Ability to matrix manage and influence contributors across multiple teams to deliver shared outcomes

Preferred qualifications, capabilities, and skills

• Experience supporting a front-office or markets-facing business with time-sensitive deliverables
• Experience operating an onshore/offshore hub model, including intake governance and service delivery metrics
• Familiarity with market data request workflows, vendor coordination, and cost awareness
• Experience supporting real estate moves and floor planning, including stakeholder coordination and scheduling
• Experience supporting business continuity planning and testing activities
• Comfort using service management or workflow tools (for example, ticketing and request management systems)
• Track record of continuous improvement initiatives (standardization, automation, or control enhancements)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.