About Us
Get A Drip is a forward-thinking and rapidly expanding preventative health and longevity supported by a strong nationwide physical clinical presence and remote digital prescribing capability. As part of our innovative approach to longevity and wellness, we offer scientifically-backed treatments that support clients in managing their overall health and wellbeing, including vitamin supplementation, red light therapy, cryotherapy, diagnostics and treatments to improve metabolic health.
Through our innovative digital platform, patients benefit from increased access to reliable clinical advice and personalised solutions designed to fit seamlessly into their lifestyles.
We are seeking a proactive and solutions-oriented professional to lead cross-functional operational excellence across our network of physical clinics as well as digital telemedicine business. This role goes beyond support, it is about building scalable systems, identifying recurring issues, and independently driving improvements through data-led decision making, regular reporting, and stakeholder alignment. The Business Support Lead will act as the key interface between all stakeholders and central functions while implementing prioritisation frameworks, workflows, and service standards that enhance experience and efficiency.
🌱 The Role
✨ Serve as the operational lead for Zenoti, owning the relationship and driving improvements and training across sites.
✨ Act as the conduit between clinics and Customer Support, Telemeds, Marketing, and
Warehouse/Stock teams to ensure aligned communication and process efficiency.
✨Collaborate with Marketing on new product launches and promotions, tracking rollout success and operational feedback.
✨Complete clinical audits on behalf of Clinical Operations across owned and franchise estate to identify risks and trends, then support stakeholders to deliver remedial actions and any robust processes required for the longer term.
✨Responsible for and to support the Clinic Coordinator to support their key business functions:
Optimise the Clinic Support and Help inboxes, proactively resolving issues raised by clinic teams and driving long-term solutions.
✨ Lead the resolution of clinic-related customer complaints, working through Clinic Managers/Teams, ensuring systemic issues are tracked and resolved.
✨ Managing clinic schedules and absence, optimising utilisation and workforce.
✨ Act as the key liaison between clinics and external manufacturers or contractors to ensure operational issues are resolved efficiently, while also setting up, verifying, and approving clinical contracts and associated costs to maintain seamless clinic functionality.
Requirements:
Nice to Have:
What We Offer
Welcome to Get A Drip! We're a pioneering international longevity wellness clinic offering a wide range of innovative services to support your well-being journey. From IV Vitamin Drips and Booster Shot Injections to comprehensive Diagnostic Testing, we're dedicated to helping you optimise your health and vitality.
With a growing portfolio of UK and Europe franchises, we're proud to provide an extensive array of longevity, well-being, and diagnostics solutions. Our services include Compression Therapy, Cryotherapy, Ozone Therapy, Red Light Therapy, Hyperbaric Oxygen Therapy, Infrared Sauna, Gut Testing, Vitamin D Testing, and Blood Testing.
Get A Drip is the UK’s leading IV Vitamin Drip provider having administered nearly 200,000 services.
Get A Drip’s booming franchise model offers entrepreneurs and investors exciting and fast-paced recurring-revenue business opportunities. Franchisees enjoy the luxury of mastering their own business, while still receiving a wealth of information, knowledge and support from our dedicated Franchise team.
