Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

The Facilities Ambassador is responsible for delivering an exceptional client experience every day through proactive engagement, effective communication, and high-touch service. As the first point of contact at Reception, you'll welcome employees and visitors with genuine hospitality and thoughtful service while maintaining smooth day-to-day operations through administrative support and execution of duties to the highest professional standards. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this client-facing role offers an exciting opportunity to combine your passion for customer service, strong interpersonal skills, and enthusiasm for creating a welcoming, facilities-focused workplace environment. What sets JLL apart is our culture of collaboration, locally and across the globe, which enables you to make a meaningful impact while supporting each other's wellbeing and delivering service excellence.

An overview of the role:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback relating to services within the workplace
• Conduct routine walkthroughs and assessments of soft and hard services delivery to ensure compliance with SLAs within Corrigo, policies and regulations, and KPI performance metrics
• Assist with coordination and scheduling of maintenance activities, manage stationery, pantry and kitchen requisitions, and oversee related inventory management
• Create a welcoming environment for clients and visitors by providing authentic, caring and timely service that anticipates needs and exceeds expectations
• Receive and respond to all requests or issues within 24 hours of receipt, including personal follow-ups to client employees to ensure questions and requests are answered
• Conduct daily floor walks to ensure workspaces including offices, desks, conference rooms, mailrooms, pantries, kitchens, and storerooms are stocked and maintained
• Enhance safety and security of the client's facility through visitor management and execute emergency response plans when necessary
• Assist and educate clients to achieve optimization and efficiency for meeting room bookings, setups, and catering arrangements while ensuring efficient turnaround
• Plan experiences and community events within and beyond the office that unite people and inject fun into the workplace

Sounds like you? This is what we are looking for:

• Prior experience in hospitality, facility/workplace management, or operations
• Exceptional customer service skills with a genuine passion for creating positive client experiences
• Proficiency in Microsoft Office Suite including Outlook, Teams, Word, Excel, and PowerPoint
• Excellent verbal and written communication skills with the ability to communicate professionally across all levels
• Ability to manage multiple priorities and deliver results in a fast-paced environment with tight schedules
• Ability to work independently with strong prioritization and time management skills
• Highly collaborative mindset with strong interpersonal skills and proven track record of excellent internal and external customer service
• Discretion and sound judgment when handling privacy and confidentiality matters
• Experience using Corrigo or similar facilities management systems (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ522292

Location:

On-site –Docklands, VIC

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.