Job Description

CAVU

Business Support Executive

12 Month Fixed Term Contract

Manchester Airport / Hybrid

About CAVU

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody - from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.

From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the support to grow, and the freedom to be your authentic self. Whether you're working from our offices, from home, in our lounges, or on the road, we provide an environment where you can create, innovate, and help transform airport travel.

Together, we can reach new heights. Together, we are CAVU.

The Role

We're looking for a highly organised Business Support Executive to join our Commercial Operations team on a 12-month fixed-term contract.

This is a varied and fast-paced role where you'll play a vital part in supporting our global airport parking and travel products. You'll work closely with operators, suppliers and internal teams to ensure products remain accurate, available and ready for customers to book.

Working across multiple internal systems and platforms, you'll need to be comfortable managing competing priorities while maintaining exceptional attention to detail.

Key responsibilities include:

• Administering inventory block outs, closures and availability restrictions to ensure customers only see products that are available to book.
• Providing day-to-day support to operators, resolving queries relating to product setup, pricing, bookings, availability and system issues.
• Processing amendments for products, including pricing, content, availability and operational updates.
• Supporting the end-to-end activation of new operators and products, including system configuration, testing and launch activities.
• Working closely with Growth Managers to support their operator accounts and ensure a high standard of service.
• Supporting large-scale migration projects by helping onboard products and operators onto new platforms.
• Maintaining accurate data across multiple systems while identifying opportunities to improve processes and efficiencies.

About You

You'll be someone who enjoys working behind the scenes to keep operations running smoothly. You're organised, methodical and thrive in an environment where accuracy and attention to detail are essential.

You'll bring:

• Previous experience in an administrative, operations support or product administration role.
• Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
• Outstanding attention to detail and a commitment to maintaining accurate information across multiple systems.
• Confidence working across a variety of digital platforms and learning new systems quickly.
• Strong written communication skills and the ability to build positive relationships with suppliers and internal stakeholders.
• A proactive approach to problem solving with the ability to work independently.
• Experience supporting customers, suppliers or business partners in an administrative environment.

What is in it for you?

Our benefits include:

• 25 days holiday, increasing with service (up to 28)
• Option to buy up to 10 extra days + 4 flexible bank holidays
• 10% company pension
• Annual bonus scheme
• On-site gym
• MediCash scheme
• A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
• Rail and retail discounts
• 2 paid volunteering days per year
• Access to health & wellbeing events, ID&E activities, and learning opportunities
• Formal and informal development options, including mentoring programmes and learning grants
• Enhanced parental leave (T&Cs apply)

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We're proudly part of MAG, and together we're on a mission to be number one in our industries - and that takes talent in all its forms.

Whether this is your first role or your next big step, we want to hear from you, even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know - we're committed to helping you perform at your best.

Our Colleague Communities play a big part in that journey, including Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.

CAVU