Job Description

At SmartPA, we don't just provide support - we transform it.

Our Mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!

What You'll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to clients daily.

In the role of Business Support Executive, you’ll provide dedicated, tailored support to a single client, working closely with them to understand their priorities and challenges. You’ll build a strong, trusted relationship, deliver bespoke solutions, and play a key role in driving their day-to-day success and long-term outcomes.

Here's what your day-to-day will look like:

Operational Delivery

• Managing the end-to-end delivery of business assignments, ensuring accuracy, timeliness, and high-quality standards.
• Prioritising and organising your workload to meet deadlines across multiple tasks and workstreams.
• Tracking progress against SLAs and KPIs, using project tracking tools to monitor deliverables and performance.
• Maintaining accurate documentation and ensuring governance and quality assurance standards are consistently met.
• Using systems, digital tools, and automation solutions to work efficiently and effectively.

Stakeholder Management & Communication

• Providing regular updates to team leaders and key stakeholders on progress, risks, and outcomes.
• Attending stakeholder meetings to align on priorities, resolve issues, and share progress.
• Supporting issue resolution and contributing to maintaining high quality and service standards.

Continuous Improvement & Innovation

• Identifying opportunities to improve processes and reduce non–value-added activity.
• Supporting continuous improvement initiatives to enhance efficiency and performance.
• Contributing ideas and insight on automation and digital solutions to drive operational excellence.

Skills

We're looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same
• Is passionate about redefining what it means to deliver world-class PA and admin support
• Can manage their own time and workload effectively, delivering results with confidence
• Brings enthusiasm, creativity, and positivity to their work
• Enjoys contributing ideas to improve processes and drive business growth

Your experience is key, but your attitude is what sets you apart

Essential:

• Proven experience in business operations, administration, or client service delivery.
• Excellent organisational and multitasking skills, with the ability to manage competing priorities.
• Strong communication and stakeholder management abilities.
• High attention to detail and commitment to quality.
• Proactive, solution-focused mindset.
• Intermediate technical proficiency, including systems navigation, data entry, and digital tools.
• Strong technical proficiency, including GSuite, systems navigation, data entry, and digital tools.

Desirable:

• Experience in process improvement or continuous improvement initiatives.
• Familiarity with automation platforms or digital workflow tools.
• Background in client account management, office management, or similar service-led roles.

Work Remotely

Yes

Salary

R 200,000 - R 400,000 per year

Schedule

Full time, 37.5 hours per week

Permanent positions

Monday - Friday

Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day. Time currently 4:00pm to 12:30am (SAST).

Fully remote work

What's in it for you?

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive salaries
• Yearly bonuses: based on company, department and individual performance
• Flexitime initiative: work when you're most productive (core hours 10am - 4.30pm)
• 33 day annual leave
• Department incentives
• Employee Assistance Programme