Job Description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• Wellness resources
• Competitive salary
• Dental insurance

Business Support Coordinator (BSC)

Reports to: Member Service Manager

Partners Closely With: Executive Team, Regional Business Managers (RBMs), members, Business Service partners, and Vendor partners

Type: Full-time (40 hours per week)

Location: Golden, Colorado (Hybrid)

Classification: Full-time, non-exempt

Position Summary

The Business Support Coordinator (BSC) plays an important role in delivering a positive member experience by building relationships, providing support, and connecting members with the resources, programs, and opportunities available through ProSource.

The BSC supports an assigned group of approximately 70–100 members in partnership with the Regional Business Manager (RBM). This role serves as an additional point of contact for members, helping coordinate requests, answer questions, encourage engagement, and ensure follow-through. The RBM remains the primary contact for members' business-related needs.

This entry-level opportunity is ideal for someone who enjoys building relationships, helping others, and working in a collaborative, team-focused environment. The position offers exposure to membership operations, vendor partnerships, education, events, and business development, with opportunities for professional growth.

Key Responsibilities

Member Support & Relationship Building

• Serve as a friendly, reliable point of contact for assigned members through phone, email, and Microsoft Teams.
• Build and maintain relationships through regular communication and outreach.
• Assist with member questions, requests, and connections to appropriate internal teams and resources.
• Communicate ProSource programs, initiatives, education, and membership benefits.
• Coordinate requests and follow up to ensure members receive timely support.

Vendor & Business Service Connections

• Identify opportunities to connect members with appropriate Vendor and Business Service partners.
• Coordinate introductions, meetings, and follow-up communication.
• Maintain awareness of available programs, resources, and member benefits.

Member Portal & Education Support

• Help members navigate the ProSource Member Portal and PS Elite on Demand.
• Assist members in accessing vendor programs, training, events, purchase information, rebates, and other membership resources.

Event & Experience Center Support

• Support events and activities at the ProSource Experience Center at 1010 as needed.
• Assist with registration, attendee check-in, event setup, and member communication.
• Support V11 meetings, Academy training, committee meetings, vendor visits, and other events as needed.

Salesforce & Internal Communication

• Maintain accurate member records and document interactions in Salesforce.
• Capture member feedback, business needs, questions, and opportunities.
• Share relevant updates and trends with RBMs and internal teams.
• Help ensure member requests and follow-up items are communicated and addressed.

Teamwork & Professionalism

• Demonstrate accountability, organization, responsiveness, and attention to detail.
• Communicate professionally and respectfully with members, vendors, and colleagues.
• Take ownership of responsibilities and consistently follow through on commitments.
• Contribute to a positive, collaborative, service-oriented team environment.

Qualifications & Experience

• Strong verbal and written communication skills.
• Previous experience in customer service, member services, customer success, account coordination, hospitality, or administrative support preferred.
• Entry-level candidates with strong interpersonal skills and a willingness to learn are encouraged to apply.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• Comfortable communicating by phone, email, and Microsoft Teams.
• Proficient in Microsoft 365 applications, including Word, Excel, and Teams.
• Experience with Salesforce or other CRM systems preferred.
• Positive, proactive, and solutions-oriented attitude.
• Enjoys building relationships and helping others succeed.
• Willingness to travel occasionally for ProSource events and the annual team meeting.

What Makes a Successful BSC?

The ideal candidate is approachable, dependable, organized, and genuinely enjoys helping others. They understand the importance of making members feel valued, heard, and supported while contributing to a team that takes pride in delivering an exceptional member experience.

What Success looks like.

Build a strong reputation across the membership and internal teams as someone who takes ownership, delivers on commitments, remembers the details that matter, and genuinely cares about members and the overall success of ProSource.

Continue growing in knowledge, scope, and responsibility while building the trust, credibility, and leadership skills needed to take on expanded opportunities and advance into larger roles within ProSource over time.

Flexible work from home options available.

Compensation: $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.

According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!

Gain In-Demand Skills

As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.