About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you'll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery.
This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.
Your Responsibilities
Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database management
Support customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolution
Assist the Sales team with quotations, order processing, CRM updates and sales administration activities
Coordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothly
Maintain accurate records, databases and reporting while ensuring compliance with company processes and service standards
Work collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experience
Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business
What We Are Looking For
Must-have
Previous experience in customer service, sales support, service coordination or business support
Exceptional organisational skills with the ability to manage multiple priorities and deadlines
Strong communication skills with a customer-first approach
Excellent attention to detail and a commitment to delivering accurate, high-quality work
Strong problem-solving skills and the ability to work collaboratively across multiple teams
Nice-to-have
Experience in service scheduling or service administration
Experience supporting sales teams or managing customer accounts
Intermediate Microsoft Office skills and confidence using CRM or ERP systems
Experience within a commercial, technical or service-based industry
Our Benefits
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
Quarterly Life Leave – one paid day each quarter to recharge
Personal development and career opportunities
Employee discounts
Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
