Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Corporate Concierge

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunities and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role –

We are currently seeking a talented and motivated Corporate Concierge, Global Corporate Services to support our client’s premises, located located on Marunouchi, Chiyoda-ku, in Tokyo. You will lead the end-to-end experience of our client’s workplace that spans over 26 thousand square feet and is home to a workforce of 150 employees. The workplace incorporates 5 client-facing meeting room and event spaces, with capacity up to 150 pax and 3 pantries.

You play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, and aligned to the highest standards required by JLL and our client is paramount.

• Provide excellent customer service and manage the concierge counter. Greet clients and visitors and escort them to the meeting room. Serve drinks to clients in the meeting room whenever necessary.

• Handle telephone switchboard- both internal and external to the firm

• Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client’s expectations

• Foster a friendly, proactive, and productive manner toward customers

• Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner

• Proactively manage accurate bookings and resolve meeting room conflicts via the EMS /Book-It system

• Coordinate and actively involved in event preparation with the event team when needed (catering requests, coordinating with host, catering vendor, venue set up), and ensure the event run smoothly.

• Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly

• Liaise with the building management office and vendors for office matters (e.g. repair works and visitor registration)

• Coordinate with vendors, explain requirements, seek quotations, provide recommendations & arrange work schedule

• Perform daily checks of all conference rooms and the office area (including but not limited to the printing area, and pantry area) to ensure stock replenishment and its tidiness; report any issues by creating Corrigo tickets and monitoring until issues are resolved

• Adhere to procedures and processes as well as manage client expectations and anticipate their needs

• Provide escort to FM vendor to carry out ad hoc works if necessary as needed.

• Provide support for general office administration duties (e.g. invoice process, purchase order, security card requests, pantry ordering, mailing/ printing management

• Attend emergency and prepare Incident Report if needed

• Compile the appropriate reporting for the clients.

• Ad hoc duties as requested by management.

Qualifications & Requirements:

The ideal candidates will have an awesome attitude and high attention to detail, ready to take on any given task

• High level of attention to detail particularly in high volume and pressure environment

• Strong customer service and interpersonal skills

• Good verbal and written communication skills in English

• Excellent personal presentation

• Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff

• Collaborative team player and ability to work independently under matrix supervision

• Desired experience in financial/investment bank services or 4 to 5 star hotel or corporate reception/customer service role

• Background check with no criminal history

Experience

• From a front of house role in customer service, hospitality, aviation or real estate industry

• Familiar with administrative support tasks and request management

• Familiar with facility support services in either helpdesk, cleaning, landscaping, pest control or security services

• Strong interpersonal and communication skills

• MS Office proficiency

Task Skills

• Customer Service

• Planning and organizing

• Vendor management

• Customer relationship Management

Personal Skills

• High empathy

• Strong communications and customer focus skills

• Confident, friendly & engaging. Able to balance formality and friendliness

• Talented in creative problem-solving skills

• Able to work under pressure

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.