Job Description

We are looking for a Business Support Assistant, Operations Support who will beresponsible for the accurate performance of all tasks delivered to DSV air and sea freight forwarding departments in Europe and all over the world, within requested time frames, in accordance with established SLAs and KPIs.

Responsibilities:

• Completing tasks concerning air & sea freight forwarding for DSV branches and departments in accordance with the applicable process documentation, SLAs and KPIs.
• Accomplishing goals according to expectations and monitoring if they are within targets.
• Registering all tasks in Tracker program and managing of data contained there, in a requested time frames.
• Reporting to their direct supervisor any incidents that may have impact on processes and promptly/proactively reporting eventual delays in process delivery.
• Continuous learning and improving the knowledge about existing processes, learning new tasks.
• Training new employees in department and sharing process specific knowledge.
• Following internal rules settled in the team in terms of tasks and purpose of the position.
• Compliance with internal regulations, procedures, law and management direction, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
• Exhibit and maintain behaviors and attitudes consistent with the values of the company.
• Contributes to efficiency improvement and automation within their team through the design, submitting, and implementation of innovation zone ideas in line with one’s annual targets.
• Ensures efficient and constructive communication with all stakeholders and team members.
• Performs other duties as assigned by direct supervisors.
• Prepares & distributes necessary performance & activity reports depending on stakeholders` request and/or direct upper management.
• Complies with vacation planning arrangements as set up by their direct supervisor.

Qualifications:

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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