Job Description

Please note that if we receive a large volume of applications for this role, we reserve the right to close the advert earlier than advertised.

An excellent opportunity has arisen for an individual to join our busy Business Support Team on a part-time basis working 25 hours per week to assist in the provision and delivery of a high quality transactional and customer service to support the Joint Legal Services Department of Staffordshire & West Midlands Police.

We are ideally looking for a candidate that is willing to work Monday – Friday 5 hours per day working either 09:00 – 14:00 or 10:00 – 15:00 but this can be agreed with the preferred candidate to find a working patter that works for the business and individual.

Applications are invited from individuals who have excellent interpersonal skills to provide a high quality, effective and efficient service and:

• Possess a high degree of accuracy and attention to detail
• Have good communications skills both verbal and written
• Are able to work effectively as part of a team
• Are able to multi-task and prioritise workload / tasks
• Have a flexible approach to work

A successful candidate will be one who can provide the Joint Legal Services Department with a confidential, comprehensive and efficient support service. Given the department is made up of various teams performing a range of legal functions, at times you may be required to prioritise the workload accordingly. The successful applicant will be required to possess numeracy and literacy skills, together with skills in using Microsoft 365 Office applications such as Outlook, Word, Excel & Teams.

The following is an example of some of the duties carried out across the department:

General

• Inputting and maintaining files on our case management system (Iken) & our insurance claims handling system (Lachs)
• Receiving and making telephone calls usually as the first point of contact within the Joint Legal Services Department
• Preparing documents, letters and emails
• Photocopying and scanning of documents & bundles
• Assimilate Bundles for Hearings
• Administrative tasks for signing and sealing of contract documents
• To provide note and minute taking as required
• Filing and archive management tasks - physical & electronic
• Hand deliveries to various locations within the City Centre

Facilities

• Ordering of stationery and management of stationary supplies held
• Greeting and facilitating visitors to the department
• Receiving and logging incoming mail to include post, emails and hand deliveries etc.
• Arranging meetings and booking meeting rooms

Finance

• Processing invoices for payment / to raise purchase orders
• Updating spreadsheets with case and financial information for the Department
• Maintain and update records for management information
• Booking and arranging travel and accommodation

You will also be required to complete any other duties commensurate with the role and band/grade.

Essential Criteria:

• High degree of accuracy and attention to detail
• High level of computer literacy with a good working knowledge of Microsoft 365 (Office) primarily; Outlook, Word, Excel & Teams
• High level of interpersonal and communication skills both written and oral
• Proven experience of strong team working within an Administration Team
• Professional telephone manner
• Proven ability to multi-task and prioritise workload/tasks within a demanding environment
• Good communication and telephone skills
• Strong organisational skills and effective time management

Desirable Criteria:

• Previous experience with a case management system
• Knowledge of legal practice work
• Experience of working with confidential material
• Providing support to agile workers

Interviews

Interviews are likely to take place between 22nd April and 1st May 2026 - please ensure that you can be available during these times before applying.

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role may be dependent upon successfully completing medical checks, which may include a drugs test and if required, a fitness test.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader and committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and experiences.

West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.

Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.