Job Description

The Service & Team:

Would you like to work for an organisation who has the following values embedded into everything that we do?

* Compassion
* Honesty & Integrity
* Trusting & Being Trustworthy
* Fairness & Respect
* Openness & Collaboration

We have a permanent, part time vacancy for a Business Support Assistant in New County Hall, Truro. Office base can be considered dependent on the successful applicant's residence.

The successful candidate will work in a small team whose focus is to support the work of our front line practitioners which enables them to achieve the best outcomes and prioritise direct work with children and families. We ensure timely communications with service users and partner agencies.

The successful applicant will work as part of a team, supporting children and families in the local area and across the county. Duties will involve a range of tasks including the monitoring of admin mailboxes, answering telephone enquiries, distribution of documents, records management, meeting administration including occasional minuting, financial transactions and use of our database.

The Role:

This position will be subject to a standard/enhanced criminal record disclosure check.

Working Pattern:

The role is part time, 18.5 hours per week.

The role involves attendance at an office base via a rota/on request and other days working remotely from home/other location. We work flexibly to most effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process.

What you’ll need to succeed:

Applicants should have 4 GCSEs at grades 9–4/(A-C), or equivalent, including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage.

You will have good interpersonal and communication skills, with the ability to liaise appropriately with all levels of staff, service users and other agencies. A professional approach, applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while working to deadlines.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Comprehensive training will be given and, once established in the role, opportunities for career development will be available.

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

· a competitive salary.

· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

· a generous annual leave entitlement with the potential to purchase additional leave.

· A national award-winning employee health and wellbeing programme

· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Kyle Paterson on 01872 326782

Application Process

Please ensure that you answer the following 4 questions within your supporting statement:

Application questions:

Q1) The post holder will be required to maintain good quality records and filing systems, both electronic & paper-based. Please detail your experience in this area and provide an example of how you carry this out.

Q2) This is a demanding role with an expectation to deliver good quality, clear and accurate outputs whilst working to tight deadlines. Can you provide an example of where you have fulfilled this requirement?

Q3) The post holder will be required to administer and minute formal meetings. Please give us a detailed example of when you have arranged and minuted a meeting.

Q4) Please list which Microsoft Office based applications you are able to use confidently and provide an example of how you have used one of the applications to support you in completing a task.

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.