Job Description

Business Support Assistant | 11098 | Permanent Contract | 29.6 hours per week | £21,477 to £21,819 per annum | (Grade D) | Based at Time and Tide Museum, Great Yarmouth

We are seeking an experienced Business Support Assistant to provide effective financial and administrative support across the Eastern Area Museum sites in Norfolk, part of Norfolk Museums Service, by maintaining an efficient income reconciliation process, completing varied administration tasks and facilitation of the bookings for group visits and commercial hires.

You will be part of the administrative team working with the Operations Manager and wider site teams for the three Museums in Great Yarmouth - Time and Tide, Elizabethan House and the Tolhouse Gaol as well as Cromer Museum in the eastern region. These are award winning local museums with important collections of art, social history, photography, archaeology and natural history.

As our Business Support Assistant, you will

• Provide administrative and financial support to the Eastern Area Museum site teams, facilitating office operations and dealing with incoming and outgoing enquiries.
• Manage petty cash transactions, reconcile income and complete banking procedures in accordance with NCC regulations for all Eastern Area sites
• Monitor and maintain accurate financial and visitor recording systems at Eastern Area museums, highlighting any anomalies and providing accurate reports on a regular basis
• Be the main point of contact and manage all aspects of non-educational group bookings and commercial venue hires for the Eastern Area Sites liaising with colleagues from all departments to deliver the service required
• Be an active member of the operational team, providing customer service and buildings management support to the Visitor Services Duty Manager and the wider Visitor Services Team as required
• Support the Area and Duty Managers in their roles managing the buildings, assisting with contractor management and facilitating the maintenance and testing of building systems

Below are some of the skills and experience you should be able to demonstrate:

• A team player with a ‘can do’ attitude
• Ability to work to tight deadlines
• Excellent knowledge of IT systems, specifically Microsoft Outlook, Word, Excel, MS teams and SharePoint
• Strong customer service and communication skills
• Good organisational skills and the ability to prioritise your workload
• An eye for detail and the ability to quality check documents to ensure accuracy
• Experience of working in a finance environment
• Numerate, able to handle cash securely, understand financial reports, monitor and record income/expenditure
• An awareness of Health and Safety at work and able to liaise with contractors

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Sunday 6 September 2026 at 23:59

All other applicants closing date: Sunday 20 September 2026 at 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.