Main duties and responsibilities
Oversee eTRS compliance by partnering with regulators and internal/external stakeholders, maintaining compliant processes and documentation, and ensuring timely closure of compliance gaps and audit findings.
Manage contract governance end-to-end (review coordination, execution, filing, renewals, and obligation tracking) and support compliance with local legal requirements, escalating risks and exceptions where needed.
Lead the Business Support Team to deliver consistent, high-quality administrative services, meeting service standards and enabling smooth day-to-day operations.
Manage South Accounts administration and controls, including documentation, reconciliations, stakeholder follow-ups, and issue resolution, to ensure accuracy and policy compliance.
Identify and implement improvements to back-office processes and systems, and track delivery and benefits through agreed measures and reporting.
Support budgeting and forecasting, coordinate internal/external audits (evidence, responses, follow-ups), manage training logistics and records, and run project coordination (plans, status tracking, and stakeholder updates).
Work with Commercial/Marketing, Finance, Technology and Operations to align scope, timelines, and requirements for initiatives, and consolidate clear status and performance updates for stakeholders.
Manage team performance and development by setting clear expectations, providing coaching and feedback, and supporting capability building and succession planning.
Support the Country Managing Director with local office management, including lease administration, office moves, vendors (housekeeping/maintenance), and related facilities requirements to keep the office operating smoothly.
At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
