Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems. If you are passionate about public service, we want to hear from you!
We are seeking candidates with strong communication skills and a commitment to process improvement to join the Business Improvement & Implementation Division (BIID) at the Department of Taxes. As a Business Support Analyst you will serve as a liaison between multiple divisions at the Department and the software development teams. You will implement software changes, including defining requirements and testing development changes.
Examples of work you would be responsible for include: legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes. In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements.
This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change. The ideal candidate will have:
The responsibilities of this position include:
This is a full-time position located in Montpelier, Vermont with opportunities for hybrid telework. Learn more about the technical and professional requirements of the Business Support Analyst, click here and for additional information about employee satisfaction and benefits, please visit our website.
The Business Improvement and Implementation Division (BIID) is a centralized group of Tax Department personnel who represent each division of the Department. We lead continuous improvement projects and provide project management, data analysis, reporting, and training for the Department.
BIID manages the ongoing maintenance and enhancement of Tax-specific software systems, including VTax and VTPIE. We write requirements and test software changes in response to legislation, user-initiated enhancement requests, bug fixes, and version upgrades. Our team partners with the Agency of Digital Services and multiple vendor development teams.
Compensation: The hourly salary rate for this position ranges from $28.05 to $43.80, and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $58,344 to $91,104. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade. The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.
Hybrid Work: This is a full-time position located in Montpelier, Vermont that requires in-office days each week with opportunities for hybrid telework. During the initial onboarding period, there will be more in office days. Based on business needs, there may be additional days when employees with telework approval are expected to report to the Tax Department’s central offices.
Background Checks: Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont, and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.
We value diverse teams and are committed to creating a community of inclusion.
The mission of the Vermont Department of Taxes is to serve Vermonters by administering our tax laws fairly and efficiently to help taxpayers understand and comply with their state tax obligations. Our core values – Service, Integrity, Growth, and Community – guide our decisions and actions as we strive to fulfill our mission. Learn more about the mission, goals, and core values of the Vermont Department of Taxes.
At our department, we promote a healthy organizational culture that helps our employees thrive. For us, that starts with engagement, morale, and growth opportunities. We value diverse teams and are committed to creating a community of inclusion. For additional information about employee satisfaction, careers, and benefits, please visit https://tax.vermont.gov/careers.
This position, Business Support Analyst (Job Requisition #55992), is open to all State employees and external applicants.
If you would like more information about this position, please contact Aaron.Kaigle@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Duties are generally performed in a standard office setting. Incumbents must be able to concentrate on details and perform accurate work in the face of frequent interruptions. Human relations skills may be needed to deal with the internal stakeholders. Workload will vary but remain heavy. Pressure from work deadlines is predictable.
Bachelor's degree in accounting, statistics, business administration, project management, information technology management, or related field.
OR
Associate's degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field
OR
Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.
Basic understanding of SQL.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Vermont is a special place filled with creative people, friendly communities and fascinating innovations. Whether you currently live in Vermont and are searching for a new career or are considering relocating to Vermont you can begin your search for a job that matches your skills and lifestyle.
National rankings prove it: Vermont is one of the best states in which to live. We’re consistently ranked in the top 3 healthiest states in the nation and the top 3 states for child well-being. Our communities are also hives of cutting-edge creativity.
With one of the lowest unemployment rates in the nation and the fastest growing economy in New England, Vermont is bursting with exciting career opportunities.
