Job Description

Business Support Analyst

A fast-paced, hands-on role focused on resolving production issues, improving systems, and supporting clients You’ll act as the bridge between business needs and technical solutions while keeping systems stable and efficient.

⚙️ Key Responsibilities

• Resolve live production issues and meet SLA targets
• Analyse requirements and perform gap analysis
• Support system releases and enhancements
• Act as main contact for clients & stakeholders
• Provide 2nd line support (incl. on-call if needed)
• Review test cases with QA and ensure quality standards
• Drive process improvements and efficiency

🎯 Requirements

• Degree in IT, Computer Science, or Business IT
• 2+ years in support / business analysis role
• Strong SQL skills
• Good communication & documentation skills
• Ability to handle client interactions and pressure