Job Description

Business Support Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process

About the position
Working in the Human Resources Department, the HR Organizational Effectiveness (OE) team is dedicated to enhancing organizational effectiveness, fostering a positive and inclusive work environment, and advancing initiatives that contribute to the department’s overall success.

The Business Support Analyst plays a key role in enabling the effectiveness of the OE team and HR leadership by coordinating essential corporate processes, providing high-quality administrative and business support, and contributing to a collaborative and dynamic work environment.

Reporting to the Assistant Director, OE and Vendor Management, this position primarily supports the Senior Director, HR Client Services, while also working closely with the Managing Director, Deputy Managing Director, and other members of the HR Leadership Team (HRLT). The successful candidate will be part of a team of administrative professionals, working collaboratively and providing backup support to one another as required to ensure continuity and excellence of service.

What you will do

• Organize and maintain a comprehensive administrative support function, including day-to-day departmental operations, procedures, logistics and requirements, ensuring smooth operations and enabling senior leaders to focus on strategic priorities.
• Provide dedicated administrative support to the Senior Director and respond to business support needs across the broader HR leadership team, including daily calendar and inbox management for senior leaders and making travel arrangements and complete expense claims.
• Coordinate cross-departmental meetings, prepare briefing, and reference materials, and manage logistics with internal service providers, including catering.
• Coordinate and support key corporate and operational processes within the OE team, including ordering office supplies, leading ATIP coordination activities, strategic planning activities, financial reporting, onboarding and offboarding, continuity of operations, and contract monitoring.
• Contribute to a positive and engaging work environment by coordinating events and administering HR's recognition program to celebrate employee achievements.
• Use approved AI and productivity tools responsibly to support administrative efficiency, improve workflow management, and enhance executive support.
• Collaborate closely with a team of administrative professionals, providing mutual backup and support to ensure seamless service delivery during peak periods and absences.

What you need to succeed

• Expert-level knowledge of Microsoft Outlook with demonstrated experience in complex email and calendar management.
• Strong proficiency with Microsoft Word, Excel, PowerPoint, Visio, and SharePoint.
• Knowledge of business process management and continuous improvement methodologies.
• Ability to adapt to frequent changes, quickly problem-solve, and take initiative while exercising sound judgment.
• Excellent organization skills, with the ability to anticipate needs and manage competing priorities.
• Strong interpersonal and communication skills, with a high degree of professionalism.
• Demonstrated commitment to confidentiality and integrity.
• Interest in leveraging AI and emerging technologies to drive efficiency, challenge existing processes, and enable smarter ways of working.

Your education and experience

Post-secondary education in a related field (e.g. Human Resources, Business Administration), and a minimum two years of relevant experience providing dedicated administrative support to senior leaders, or an equivalent combination of education and experience.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
  • The official title for this position is “Business Support Analyst ”

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

• • Salaries are based on qualifications and experience and typically range from $66,179 to $77,858 (job grade 13)
  • The Bank offers an incentive for successfully meeting expectations at 3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.