Job Description

Business Support Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process

Your Impact
As part of the Finance Transformation and Systems (FTS) team, you ensure Finance systems are not only stable and reliable, but also continuously evolving to meet business needs. You safeguard the day‑to‑day operations of core Finance applications and data flows, resolving issues efficiently to minimize disruption, while also partnering with Finance teams to understand their requirements, provide trusted advice, and help shape effective system solutions. Through this balance of operational excellence and proactive engagement, you help enable a more efficient, agile, and insight‑driven Finance function.

What you will do

In this role, you will provide production support for finance‑critical systems, ensuring stability, reliability, and seamless day‑to‑day operations. You will diagnose and resolve incidents, coordinate with technical partners, and help maintain key integrations and data flows across the organization.

Key Responsibilities

• Advise Finance teams on system solution design to address business needs.
• Support the implementation and adoption of new and emerging technologies.
• Support application programming interfaces (APIs), batch jobs, downstream interfaces, and data feeds, ensuring reliability across end‑to‑end finance processes.
• Support release readiness, rollback planning, and early‑life support for new system deployments and enhancements.
• Perform incident and defect triage for finance‑critical systems, applying risk‑based prioritization aligned with business impact.
• Conduct root‑cause analysis and support user acceptance testing across applications, data pipelines, integrations, and infrastructure to drive durable fixes and prevent recurrence.
• Collaborate with ITS, vendors, and platform teams to resolve incidents quickly and restore service within agreed service levels.
• Operate and leverage monitoring and ticketing tools, including ServiceNow and Power BI (DAX – data analysis expressions), to track system health and performance.
• Analyze logs, traces, and metrics to identify emerging issues, improve observability, and tune alerts for actionable signals.
• Lead or contribute to post‑incident reviews, documenting findings and driving continuous‑improvement actions.
• Apply identity & access management and security best practices, ensure appropriate system logging, and provide evidence to support audits and access reviews.
• Communicate clearly and confidently with Finance, ITS, and leadership, providing timely and structured updates during incident bridges.
• Maintain strong awareness of financial close and reporting cycles, anticipating operational risks and acting proactively to mitigate them

What you need to succeed
To excel in this role, you keep abreast of emerging technologies and bring strong technical troubleshooting skills, a data‑driven mindset, and the ability to stay calm and structured during time‑sensitive incidents. You thrive in operational environments where innovation, reliability, communication, and coordination are key to success.

You bring:

• Experience with solution design, testing and implementation of new technologies.
• Experience with incident triage, root‑cause analysis, and resolving issues across apps, data, and infrastructure.
• Strong proficiency in data literacy, including data coding languages and concepts used for validation and incident analysis.
• Skills in analyzing logs, metrics, and batch results to identify trends or irregularities.
• Ability to perform log correlation, trace analysis, and alert tuning.
• Understanding of service level agreements and a commitment to reducing operational toil through automation and process improvements.
• Knowledge of security and compliance practices, especially identity and access management.
• Strong communication skills and the ability to clearly convey updates to business and technical stakeholders.

Nice-to-have:

• Familiarity with ERP platforms or third-party cloud solutions such as SAP, Workday-Adaptive, Blackline, or ServiceNow.
• Familiarity with AI tools.
• Experience with accounting and finance or with finance systems, applications and tools.
• Experience with Microsoft Azure apps in an enterprise environment.

Your education and experience
The position requires a postsecondary education in computer science, information systems, engineering, business technology, or a related field and 5 years in business systems or production support or an equivalent combination of education and experience may be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider

• Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)
• The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.