Job Description
Business Support Administrator
Department: Operations
Employment Type: Permanent - Full Time
Location: Gatwick Office
Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work.
If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!
We are currently looking for a Business Support Administrator to join our thriving Business Support team. This is a key position and is based at our Gatwick office.
The ideal candidate will be primarily responsible for providing administrative support to the audit, accounts & tax teams as well as covering front office reception.
Why Menzies?
At Menzies, our culture is our cornerstone We blend technical excellence with genuine care for our people and clients. With over 1100 colleagues in the UK, we’ve built a culture based on shared values and mutual respect. Here’s why you’ll love working with us:
🌟 People First Our work-life balance isn’t just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the Best Places to Work 2024, 2025 and now also 2026
🌟 Work with Inspiring Clients You’ll be working with a range of clients so no two days will be the same.
🌟 Collaborate Across The Firm Working with various people across the firm to raise the profile of Menzies Academy
🌟 Innovate with Purpose We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.
🌟 Empathy at Our Core We don’t just serve our clients; we build trusted relationships that stand the test of time.
Key Responsibilities
Here’s what you’ll be doing:
General business support to the office teams as required including:
- Working with our various teams and assisting with events e.g. breakfast seminars
- Client correspondence including telephone and video calls, letters and emails.
- Processing anti-money laundering and client engagement/disengagement tasks
- Monthly billing procedures including drafting bills
- Supporting the bank audit letter process
- Assisting with the preparation of proposals
- Maintaining the CCH database to include updating record changes, setting up new records, running reports as required and general maintenance to ensure records are maintained up to date and in line with firm polices.
- Greeting clients and visitors to the office warmly and professionally and offering them help immediately.
- Signing in visitors and supplying them visitor's badges and monitoring visitor logbook
- Notifying appropriate individual of their visitor arrival
- Taking and directing calls or referring inquiries
- Completing administrative tasks like filing and delivering and accepting mail, assisting with daily banking, and logging of cheques.
- Keeping meeting rooms tidy and supplied with basic office stationery like pens and note pads stocked.
- Setting up meeting facilities for example video conference
- Arranging catering for meetings and daily office use
- Maintaining front door security and reporting any suspicious activity
- General site property management, liaising with external contractor, including cleaners, managing property agents and equipment maintenance.
- Car park management/booking of car parking spaces.
- Maintaining the archive storage records to include ordering records back when required and returning/sending new records back to storage, together with dealing with selecting records for destruction when statutory time limits met.
This is an indicative list of tasks and responsibilities but is not exhaustive
Skills, Knowledge & Expertise
What We’re Looking For:
The successful candidate will have GSCE’s in English and Maths or equivalent work experience
Required skills & Experience:
- Strong administration skills
- Effective time management
- Friendly and engaging
- Strong IT skills including MS Office
- Telephone Skills
- Video conferencing skills
- Verbal Communication
- Excellent time management skills
- Client/Customer Focus
- Organisational
- Handles Pressure
- Reliable and flexible
- Developing Relationships: Projects confidence and competence to all stakeholders & suppliers both in person, and on the telephone.
- Delivering Quality Results: Produces accurate work in a timely manner.
- Personal Effectiveness: Organises self effectively to meet deadlines and provides regular updates and reports. Proactive and solutions oriented.
- Previous experience at a similar sized organisation or hospitality/ retail/ customer service background would be preferred but not a requirement.
May on very rare occasions be asked to travel to other UK offices to provide cover.
Job Benefits
Why Join Us?
At Menzies, we know that success starts with our people. That’s why we offer:
🌍
Career Development From learning opportunities to career coaching, we’ll help you achieve your goals.
🌍
Competitive Benefits Private medical cover, pension matching, and enhanced parental leave, to name a few.
🌍
Flexibility That Works for You Agile working is embedded in our culture.
🌍
Perks That Go Beyond From volunteering days to wellbeing initiatives, we care about your whole self.
To find out more about our benefits please read
here
