Job Description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

Role Overview:

As the Business Support you will be responsible for leading and coordinating the administrative support function to ensure the efficient delivery of operational and contractual requirements. The role acts as a key liaison between the administration team and Contract Managers, ensuring high standards of service, compliance, communication, and performance across all administrative activities.

Responsibilities:

Team Leadership & Management

• Supervise and support the administrative team to ensure all duties are completed accurately and within required timescales.
• Conduct regular one-to-one meetings, performance reviews, and weekly team catch-ups.
• Monitor attendance, punctuality, sickness absence, and employee wellbeing, addressing any concerns in line with company procedures.
• Foster a positive, collaborative, and customer-focused working environment.

Operational Support

• Oversee the day-to-day administration function, ensuring effective support is provided to Contract Managers and supporting departments.
• Act as the primary point of contact between the administration team and Contract Managers, facilitating clear and effective communication.
• Support recruitment activities and assist other departments as required.
• Ensure all administrative tasks are completed in accordance with contractual and company requirements.
• Hold monthly 1-2-1 meetings with the administration team

Administrative Oversight

• Monitor and ensure the timely completion of key administrative activities, including:
• Raising and processing jobs.
• Responding to customer and client enquiries.
• Updating client portals and internal management systems.
• Maintaining accurate records and documentation.
• Raising Purchase Orders (POs) within agreed timescales.
• Ensure all inbound telephone calls are answered promptly, with a target of answering within three rings.

Reporting & Compliance

• Produce and distribute weekly operational and performance reports.
• Monitor team performance against key service levels and contractual requirements.
• Identify areas for improvement and implement solutions to enhance efficiency and service delivery.
• Ensure compliance with company policies, procedures, and contractual obligations

You Will Need:

• Previous experience in an administrative supervisory or team leader role.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Experience managing workloads and prioritising competing demands.
• Strong attention to detail and commitment to accuracy.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Experience producing reports and analysing performance data.

We Will Provide:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs.

Join us on our ambitious, exciting, and inclusive journey.