Job Description

Enable organizational effectiveness by driving high-impact planning, execution, and performance tracking. In this role, you will lead cross-functional initiatives, deliver business reviews, and foster team engagement through strategic operations and program management.

As a Business Strategy Manager (VP) on the Engagement & Product Marketing team, you will lead strategic planning, program management, and business performance tracking. You will oversee operational processes, manage key initiatives, and drive cross-functional alignment to deliver measurable outcomes.

Job responsibilities:

• Lead annual, quarterly, and monthly planning cadences for Engagement and Product Marketing.
• Partner with leadership to prioritize work by business impact, capacity, and dependencies.
• Co-manage the Marketing Intake forum, including intake processes and decision documentation.
• Lead the team engagement and education forums, including town halls, quarterly learning, new hire events, and team engagement.
• Oversee the program management portfolio, including leader communications, platform implementations, and enablement.
• Manage finance forecasting and budget tracking to align resources and monitor expenditures.
• Run operational forums by managing agendas, materials, notes, and documentation.
• Coordinate business reviews, executive presentations, and cross line of business forums.
• Build partnerships with Brand, Finance, Data and Analytics, Marketing Center of Excellence, Communications, and Human Resources.
• Define and govern key performance indicator frameworks and scorecards, including targets and reporting.
• Deliver performance insights, drive operational excellence, develop a direct report, and lead special projects end to end.

Required qualifications, capabilities and skills:

• Bachelor’s degree in Marketing, Advertising, Communications, Digital/Technology, or Business (or equivalent experience).
• 7 years of experience leading complex cross-functional initiatives in marketing, product marketing, product, strategy/ops, or related environment.
• Demonstrated ability to operate effectively in a highly matrixed organization and drive alignment without direct control over resources.
• Strong strategic planning and program/project management expertise; ability to run multiple workstreams simultaneously under tight timelines.
• Excellent executive communication skills (written, verbal, and presentation).
• Strong analytical and problem-solving skills; comfort with KPI design, performance reporting, and translating data into action.
• Strong interpersonal and influencing skills; ability to build trust quickly and maintain productive stakeholder relationships.
• Comfort with ambiguity and shifting priorities; sound judgment and bias for action.
• Recognized as a collaborative partner who elevates team effectiveness.
• Advanced proficiency in PowerPoint and Excel, plus experience leveraging AI-tools to drive effectiveness and efficiencies.
• Experience leading cross-functional work across marketing, product, analytics/data, and channel teams in a matrixed environment.

Preferred qualifications, capabilities and skills:

• Experience in a large-scale consumer marketing organization, financial services, or other regulated environments.
• Experience with omnichannel lifecycle journeys, including mobile, web, email, text messaging, push, in-app, and paid media.
• Experience building playbooks or operating models that enable teams to self-serve and scale best practices.
• Demonstrated ability to coach and mentor others in structured problem solving and experimentation methods.
• Ability to operate hands-on in the details while maintaining an executive-level perspective and narrative.
• Deep customer empathy and curiosity; consistently acts as voice of the customer and never settles for “good enough”.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans