Job Description

About the Team

The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

Responsibilities:

- Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity.

- Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.

- Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication.

- Work closely with cross-functional teams to align BPO services with company needs and objectives.

- Resolve conflicts and address vendor-related issues in a timely manner.

- Build trust and establish strong relationships with vendors to address issues in a timely manner.

- Analyze performance metrics, implementing corrective measures when needed.

- Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.

- Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.

- Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.