The Workato SME is responsible for end-to-end ownership of integration design, development, governance, and support using the Workato iPaaS platform. This role acts as the technical authority for enterprise integrations, ensuring scalability, security, performance, and adherence to client and organizational standards.
The SME supports project delivery, AMS operations, hypercare, and continuous improvement, working closely with business stakeholders, architects, and client teams.
Integration Design & Development
Design and develop Workato recipes for complex, enterprise-grade integrations across HR, Finance, WFM, SaaS, and custom platforms
Define integration patterns (API-led, event-driven, batch, real-time) aligned with enterprise architecture
Build and maintain custom connectors, REST/SOAP API integrations, and data transformations
Ensure reusability, version control, and performance optimization of integrations
Platform Ownership & Governance
Act as Workato platform owner/SME for assigned accounts or programs
Define and enforce integration standards, best practices, and naming conventions
Manage environments, connection configurations, security credentials, and role-based access
Ensure compliance with SoD, audit, and data security requirements
AMS & Production Support
Provide L2/L3 support for Workato integrations in BAU and AMS models
Perform root cause analysis (RCA) for incidents and recurring integration failures
Monitor integrations for failures, latency, and throughput issues
Drive MTTR and MTTA improvement through proactive monitoring and automation enhancements
Delivery & Stakeholder Management
Work with BAs, functional SMEs, and client IT teams to translate requirements into integrations
Support cutover, go-live, and hypercare activities for new integrations
Review and validate integration designs from team members or partners
Provide technical inputs for RFPs, SOWs, estimations, and solution proposals
Enablement & Knowledge Leadership
Mentor junior developers and integration engineers on Workato best practices
Create and maintain integration documentation, runbooks, and SOPs
Drive knowledge transition (KT) and cross-team enablement
Stay current with Workato platform enhancements and new connector capabilities
Required Skills & Experience
Technical Skills
Strong hands-on experience with Workato iPaaS
Deep understanding of REST APIs, JSON, XML, OAuth, webhooks
Experience integrating SaaS applications (e.g., HR, Finance, Payroll, WFM systems)
Knowledge of error handling, retries, logging, and monitoring in integrations
Experience with data mapping, transformation, and validation rules
Process & Delivery Skills
Experience working in Enterprise AMS / BAU operating models
Strong RCA, troubleshooting, and incident management skills
Ability to work in multi-country, multi-system landscapes
Familiarity with change management, CAB, and release governance
Workato Professional / Automation Pro certification
Experience in large enterprise or global transformation programs
Exposure to UKG, Oracle, SAP, Salesforce, ServiceNow, or similar enterprise platforms
Prior experience working with global clients and offshore–onshore delivery models
Success Metrics
Integration stability and reduced production incidents
Improved MTTR / MTTA for integration issues
Reusability and standardization of Workato recipes
Positive client feedback on integration quality and responsiveness
Workato, GCP
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