Job Description

Media Strategy and Enablement (MSE) is a specialized department that is responsible for designing and delivering new media capabilities (e.g., Multi-Touch Attribution, Cookie-less Targeting, journey-based media targeting techniques). We leverage this experience to accelerate development of automation and AI tools that unlock more Media Team productivity - to respond and iterate faster, take on more volume, and measurably improve effectiveness over time.

As a Business Solutions Manager-Senior Associate on the Media Strategy and Enablement (MSE) team, you will be accountable for supporting the organization and facilitation of various MSE deliverables in effort to remove duplicative efforts, streamline capacity, and efficiently run our growing team. You are a key point of contact for our department, our larger Paid Media Team and supporting partners such as Performance Marketing, Finance, Product, etc. Your responsibilities include driving the strategic direction, delivering and tracking measurable results, operational efficiency, and financial budgets for the MSE department.

Job Responsibilities:

• Serve as a connection point for cross department workstreams and support inter-departmental discussions as this expert when necessary

• Identify opportunities for process improvements and implement into BAU routines

• Manage new hire onboarding, leveraging R&Rs, tech requirements, key stakeholder contact lists, and any additional knowledge sharing for new hires joining the firm

• Lead workflow management by flagging friction points across departments and teams and contribute to problem solving

• Future-proof workflows for the department by supporting the change management of tech and automation capabilities

• Track controls/procedures discussions and lead/delegate deliverables as needed

• Templatize workstreams for the department to enable proper tracking and consistency

• Manage executive level deliverables, including: BURs, OKRs and capacity planning

• Manage the MSE marketing budget, including forecasting, tracking spend and working with our counterparts in Marketing Finance and Product

• Foster a collaborative and innovative team culture

Required qualifications, capabilities and skills:

• 5+ years of marketing and business management experience.

• Creative problem solver who can lead team members to utilize a similar mindset and approach

• Excellent relationship skills, highly collaborative; can build rapport and credibility, and can deliver on actionable change

• Ability to plan and oversee execution of department wide projects from conception to deployment, including setting timelines, organizing and managing key meetings, asset and resource management., reporting, etc.

• Exceptional partnering skills required to navigate a large organization

Preferred qualifications, capabilities and skills:

• Marketing Management, Business Management or Agency Operations experience is preferred

• Familiarity with Agile or Lean marketing methodologies

• Advanced skills in Excel is essential

• Experience in Financial services and/or highly regulated categories preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans