Job Description

About Us:
Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Business Solutions Architect is responsible for the creation and management of the requirements and technical documentation for IRT projects.  Business Solutions Architects work closely with the client, Project Managers, and technical teams to ensure that each system is built and updated to meet the needs of the protocol. 

Responsibilities:

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds
• Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity
• Author specifications for IRT, randomization and kit lists, and interfaces
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Support UAT setup and execution
• Continuous learning on company platform and offerings as they evolve

Education:

• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

• 2-4 years’ experience in a software business analyst role, with a proven ability to understand technical concepts and learn very quickly.
• 2-4 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms preferred.
• Familiarity using SQL a plus

Skills:

• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Solid written communication, including the ability to effectively document technical information
• Able to work on multiple assignments with moderate supervision

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