Job Description

Sims Lifecycle Services (SLS) is a worldwide leader in IT asset and cloud infrastructure reuse, redeployment, recycling, and refining. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data-secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS can provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

At Sims Lifecycle Services, we believe progress is driven by our people. If you’re set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen. Now’s an extraordinary time to work with us. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds, and talent – and we need yours too!

Join Our Dynamic Team! We are seeking a Business Solutions Advisor to join the team in West Chicago, IL. This is a fantastic opportunity for a results-driven professional who thrives on solving business challenges, identifying opportunities, and building strategic partnerships. Reporting to International Business Development, this role will be responsible for building strong client relationships, supporting existing accounts, and identifying new business opportunities that align with SLS growth objectives. This role works closely with clients and internal teams to coordinate services, resolve issues, ensure contract requirements are met, and improve the overall customer experience. The ideal candidate is organized, solutions-focused, and comfortable working across sales, operations, logistics, pricing, and account management.

This is more than a job - it's a chance to develop your career with a global organization that values innovation, collaboration, and results. We are in an exciting period of growth, and the successful candidate will play an essential role partnering with our team, which is focused on delivering innovative, customer-centered solutions that help our clients achieve their business goals while supporting a more sustainable future. We work in a fast-paced, collaborative environment where sales, operations, logistics, and customer service come together to solve challenges, drive growth, and create exceptional customer experiences. Team members are encouraged to share ideas, build strong partnerships, and take ownership of their work, making a meaningful impact on both our customers and the business. If you thrive in a dynamic setting and enjoy working with talented professionals who are committed to continuous improvement and success, you'll fit right in and influence outcomes.

Salary Range $77,954.87 - $93,545.84

Key Accountabilities:

• Build and grow relationships with new and existing clients by identifying opportunities that support SLS growth goals and customer success.
• Serve as a trusted partner and primary point of contact for key clients, providing responsive support and fostering strong, long-term relationships.
• Help ensure client needs and contractual commitments are met by responding to audits, reviews, questions, and service requests in a timely manner.
• Provide day-to-day account support, including logistics coordination, pricing and quotes, account reconciliations, contract compliance, and service-related activities.
• Proactively address client concerns by investigating issues, identifying root causes, and collaborating with teams to implement effective solutions and process improvements.
• Partner with sales, operations, customer service, and other internal teams to ensure clear communication, exceptional service, and a positive customer experience across all locations.
• Support service quality and compliance by monitoring Statement of Work (SOW) requirements and helping ensure commitments and deliverables are achieved.
• Prepare reports, presentations, and analyses that support business decisions, customer needs, and performance tracking.
• Contribute to Innovation Steering Committee initiatives and other cross-functional projects focused on continuous improvement and creating value for our customers and organization.
• Participate in internal meetings, conference calls, and client meetings, both on-site and virtually.
• Travel as needed for client visits, internal collaboration, and other business-related meetings, up to 10%.
• Take on additional responsibilities and projects as needed to support the team and business objectives.

Experience & Qualifications Required:

• Relevant high school qualifications or equivalent combination of education and experience
• Two‑year Associate degree or Bachelor’s degree, or equivalent combination of education and experience, preferred
• 4 years in the commercial/sales field
• Customer service and/or previous sales experience

Skills and Competencies:

• Strong organizational skills and attention to detail
• Problem-solving capability
• Strong verbal and written communication skills
• Ability to work on multiple projects simultaneously
• Ability to engage professionally, yet comfortably, with the client to generate a positive impression of the company with the client
• Advanced proficiency in MS Office Suite

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.

A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.