Job Description

We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team!

About the Role

As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will

• Guide, mentor, and develop team members.
• Translate strategic objectives into effective operational execution.
• Drive continuous improvement through data, analytics, and performance insights.
• Lead change and transformation initiatives.
• Collaborate with regional and global partners to align operating models and best practices.

Operational Leadership

• Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
• Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
• Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
• Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
• Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls

• Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
• Promote a strong risk and control environment.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Represent the team in leadership visits, town halls, regional calls, and business engagement activities.

People Leadership

• Motivate, coach, and develop a high-performing team.
• Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.

About the Team

This team will sit within the Business Operations Latin America department in the Property & Casualty (P&C) Reinsurance division.

You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.

About You

You hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement.

Must Have

• Proven leadership experience within operations.
• Demonstrated ability to drive results and lead through change.
• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
• College degree.

• English proficiency required; Portuguese is a plus.

Nice to Have Experience In

• Reinsurance, insurance, claims, or client-facing operations environments.
• Leading cross-functional or geographically dispersed teams.
• Supporting recruitment, onboarding, workforce planning, and succession planning.
• Leading employee engagement initiatives or organizational change programs.