Job Description

Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.

The Business Services Representative (“BSR”) serves as a key ambassador of the Firm’s commitment to exceptional client service, hospitality, and operational excellence. This role supports all aspects of the Client & Visitor Services, Conference Center, and Reception operations, and functions as the Firm’s lead receptionist from 4:00 p.m. to 7:00 p.m. The BSR ensures every guest and attorney receives a seamless, polished, and welcoming experience, reflecting the highest standards of professionalism. This hours for this role are 11:00 a.m. to 7:00 p.m.

Primary Responsibilities and/or Essential functions:

• Serve as a warm, polished, and knowledgeable first point of contact for all clients and visitors, ensuring a best-in-class experience from arrival to departure. , manage visitor arrivals, greetings, announcements, escort guests and provide concierge-style service.
• Answer and route incoming/internal calls in a pleasant, proficient and professional manner. Handling all requests quickly, efficiently and professionally with the goal of exceeding expectations whenever possible.
• Act as an information source and lend assistance to visitors and clients, resolving issues and/or escalating as appropriate.
• Provide seamless continuity with the morning Reception and Office Services team through clear communication and diligent follow-through on outstanding items.
• Maintain skills necessary to assist attorneys and clients with arranging travel, transportation and hotel reservations as needed.
• Ensure rooms for visiting attorneys are set up and serve as the point of contact.
• Review daily requirements for rooms, equipment, supplies, catering and personnel. Coordinate accordingly to ensure rooms are prepped, cleaned, vacated and placed back in booking rotation.
• Maintain Conference Center, printing supply areas, and Reception equipment, supplies and materials.
• respond to requests for conference room reservations in a thorough and timely manner.
• Ensure safe and secure environment by verifying visitors, reporting unusual behavior, and calmly assisting in emergency situations. Maintain knowledge of all emergency equipment, location(s) and fire evacuation/emergency procedures.
• Consistently demonstrate a high level of respectful and inclusive communication. Openly share appropriate information that may affect other shifts and graciously accept and act on feedback.
• Maintain fluency in Firm history, benchmarks, goals, and structure (legal/non-legal departmental structure/leadership).
• Actively participate in training on business service activities and applications.
• Assist with developing and updating training materials, tools, and processes to increase departmental efficiency, including sharing feedback and improvement suggestions.
• Prepare and distribute daily end-of-day updates to ensure clear communication and alignment with team.
• Perform additional responsibilities as required by management and maintain flexibility to work weekends, or outside of standard office hours as needed.
• Any additional responsibilities as required by management.

Knowledge, Skills & Abilities:

• 3+ years of experience working in a service capacity within a law firm, other legal or hospitality environment preferred
• Excellent communication, both written and oral, listening and interpersonal skills
• Adept at working with different personalities in high-pressure situations, while projecting a poised, patient demeanor and a strong customer service orientation
• Strong initiative; ability to exercise excellent judgment and creative problem-solving skills
• Neat and professional appearance required
• Strong attention to detail and organizational skills, with demonstrated ability to prioritize tasks and follow-through
• Ability to work collaboratively and independently
• Ability to gather, read, interpret, analyze and present information in a resourceful manner
• Advanced proficiency in Microsoft Word, Excel, PowerPoint

Education/Certifications:

• High School diploma/GED required.
• College degree a plus.

Estimated salary range is $55,000 - $65,000. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.

Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.