Twinings

Business Services Manager

Twinings  •  Andover, GB (Onsite)  •  1 hour ago
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Job Description

Business Services Manager

Application Deadline: 6 August 2026

Department: Facilities

Employment Type: Permanent - Full Time

Location: Andover

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.

We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements

Key Responsibilities

  • Lead and inspire the Business Services team (2 direct, 4 indirect), driving operational excellence and outstanding service delivery.
  • Partner with Executive and senior stakeholders as a key member of the Facilities Leadership Team to shape workplace strategy and site operations.
  • Drive workplace transformation projects, including office moves, space planning, and workspace optimisation.
  • Own CAPEX and OPEX budgets, deliver robust forecasting, cost control, and investment proposals.
  • Develop and present business cases for strategic workplace initiatives and capital investments.
  • Oversee facilities operations, ensuring the seamless delivery of services and timely resolution of requests.
  • Manage supplier spend and approvals through SAP, ensuring governance, compliance, and value for money.
  • Lead business communications related to workplace services, projects, and operational changes.
  • Collaborate across functions to deliver high-impact facilities and workplace improvement initiatives.

Skills, Knowledge and Expertise

  • Proven people leader with experience building, developing, and motivating high-performing teams.
  • Track record of delivering complex facilities and workplace projects on time and within budget.
  • Experience within a fast-paced international FMCG environment is advantageous.
  • Strong stakeholder management skills, with the ability to influence and partner effectively across all levels, including senior leadership.
  • Excellent communication and interpersonal skills, with a collaborative and customer-focused approach.
  • Strong understanding of workplace and office operations, facilities management, and service delivery.
  • Ability to balance multiple priorities, manage competing demands, and consistently meet challenging deadlines.
  • Highly organised and detail-oriented, with strong administrative and planning capabilities.

Benefits

  • Yearly bonus based on personal contribution and financial performance
  • Flexible working options
  • 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
  • Onsite Gym and Wellbeing Centre
  • Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
  • Pension scheme with your contributions matched for up to 10% of your salary
  • Cycle to work scheme
  • SimplyHealth Cash plan
  • Onsite Staff shop and online staff discounts
  • Electric Car Scheme
Twinings

About Twinings

Explore over 300 years of Twinings’ innovation, creativity and masterblending expertise. For us, tea is more than just a drink. It's been part of our daily lives and the lives of generations of tea lovers.

Our drinks energise, refresh and comfort. And we're constantly innovating. We invent, we collaborate, we challenge, we question, we achieve. But we're also rigorous and disciplined in transforming our ideas into reality. This has enabled us to compete on an international scale and enjoy strong, sustainable growth through an exciting range of beverage brands.

If you want your career to flourish in a successful international business that does things a bit differently, you have come to the right place. For a company so steeped in heritage, you’ll find our approach to work refreshingly forward-looking. We have a strong set of values that guide our actions, we share a strong desire to grow our business and to be successful and never let politics, process or hierarchy get in our way.

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Hampshire, GB
Year Founded
1706
Website
twinings.co.uk
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