Job Description

We are seeking a Business Services Manager to join our community, committed to delivering outstanding maintenance services to our residents and staff. As a Business Services Manager, you will play an important role in overseeing all functions of the Business Office, including accounts receivable and accounts payable, in collaboration with the Centralized Business Office (CBO). Join our team and inspire happiness in the lives of others!

What you'll do:

• Review and maintain all accounts receivable and accounts payable to ensure accuracy and compliance with retention guidelines. Timely and accurately prepare the A/R aging report.
• Meet with the Executive Director of CBO to resolve any discrepancies.
• Direct, timely, and accurate billing amounts monthly in accordance with organizational policies and procedures.
• Accurately maintain the active resident financial files and the inactive resident file system. Oversee the file destruction process according to retention guidelines and HIPAA guidelines.
• Conduct timely follow-up on all past due receivables and communicate progress to the supervisor weekly and CBO. Perform various collection actions, including contacting patients by phone or letter
• Timely and accurate responses to questions from residents or financial parties and staff. Identify and resolve resident billing and resident services complaints.
• Responsible for accurately processing daily deposits.
• Review and reconcile accounts receivable records regularly throughout the month; perform tasks required to reconcile and close financial records according to established monthly schedules; send closing reports to supervisor, corporate management, and financial services.
• Monitor budget and program expenditures to ensure compliance with approved guidelines; provide feedback and reports to leadership during the budgetary process. Assist in preparing the annual operating budget and financial plans.
• Direct the accurate and on-time preparation, production, and distribution of all required Business Office reports.
• Monitor and direct departmental variance reports and compare to line-specific budgets.
• Communicate with administrative staff, CBO, and Executive Director regarding collection efforts, payments, and payment postings.
• Update and maintain resident records, including admission, discharge, and transfer information.
• Develop and implement strategies with the Executive Director and CBO to enhance profitability and revenue generation, including the implementation of additional services for the residents.
• Ensure timely and courteous follow-through on all resident, guest, and associate requests in the Business Office as well as Independent Living operations and services.
• Attend and participate in staff meetings, leadership meetings, conferences, and training as required.
• Establish and maintain a work schedule that is most responsive to the community's residents, which may require working evenings or weekends.
• Serve as manager-on-duty as assigned to enable the community to operate effectively 7 days per week.

What you’ll bring

• Requires an in-depth understanding of business office processes and procedures.
• High School Diploma (or G.E.D.) required; Bachelor’s Degree in a related field of study, such as business or accounting, preferred.
• Minimum 5 years of prior related work experience required.
• Requires a minimum of 3 years of prior related experience overseeing the management of accounts payable and accounts receivable.
• Requires proficient working knowledge of bookkeeping and accounting. principles
• Requires the job holder to work nights and weekends as needed.
• Organization and customer service skills.
• Superior communication skills (written and verbal).
• Proficient ability to speak, read, and write English.
• Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Signature Buckner Management Group LLC’s insurance policy. Must be age 21 or older to drive on behalf of Signature Buckner Management Group LLC.
• Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.