Job Description

If you are looking for a dynamic, collaborative environment with real challenges, come and be part of our Operations team. Here, you will work closely with different areas, participate in innovation initiatives, and contribute to solutions and improvements that truly make a difference in our clients’ experience.

About the Role:

You will be operationally responsible for quotations and policy issuance for SME Surety (Seguro Garantia), acting as a key support and focal point for brokers and the underwriting team. Your role will be essential in ensuring operational efficiency, process compliance, and high-quality customer service.

Key Responsibilities:

• Support the underwriting team in the day-to-day operational and administrative activities;
• Analyze and validate documentation received, ensuring adherence to established criteria;
• Provide service and support to brokers, ensuring agile, clear, and high-quality communication;
• Perform ongoing follow-ups on demands, ensuring deadlines and SLA;
• Manage operational processes and internal controls, ensuring governance and compliance;
• Analyze processes, identify improvement opportunities, and contribute to business efficiency and team development;
• Participate in requirement definition and testing activities, supporting the development and evolution of systems and operational solutions.

About the Team:

We are a collaborative team made up of engaged professionals committed to the continuous pursuit of operational excellence and the best solutions for our clients. Our core behaviors are grounded in agile decision-making, a simple and objective approach to daily challenges, and a strong sense of ownership in overcoming obstacles.

We foster a friendly, challenging, and results-driven environment where learning, collaboration, and enjoying the journey are part of our culture.

About You:

Do you have strong interpersonal skills, communicate well, and enjoy working collaboratively? Are you curious, constantly questioning processes, and always looking for better solutions and improvements? Do new ideas motivate you, and is continuous learning part of what drives you professionally?

If you see yourself in this profile, we would love to have you on our team.

We are looking for a professional who wants to grow in a dynamic, collaborative, and continuously evolving environment, with direct interaction across different business areas.

Essential:

• 1-2 years of experience in the insurance industry, customer service, preferably in operations and/or underwriting.
• General knowledge and/or exposure to to Surety insurance, either in operations or underwriting.

Technical Skills:

• Proficiency in Microsoft Office, especially Excel, Word, and Outlook (Power BI and Power Automate are considered a plus);
• General knowledge of insurance;
• Experience working with brokers and/or insurers;
• Knowledge or experience with workflows and operational processes;
• Customer service experience, ensuring quality and responsiveness;
• Intermediate level of English
• Degree completed or in progress in Business Administration, Law, Accounting, Insurance Management, or Actuarial Sciences.

Behavioral Skills:

• Strong analytical skills and a critical view of processes;
• Sense of urgency and strong prioritization skills;
• Proactivity with a solution-oriented mindset;
• Strong verbal and written communication skills;
• Ability to work collaboratively in a team and across different areas;
• Organized, disciplined profile with a strong commitment to deadlines

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords: Insurance, Operations, Surety
Reference Code: 137624