Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

Introduction

We are seeking a highly motivated business analyst to support the Real Estate Services (RES) Global Business Execution Team in Citi.

This role will support the Data Strategy & Management team in advancing data-driven decision-making, process excellence, and business transformation across RES. The successful candidate will combine Corporate Real Estate domain knowledge, business process management expertise, and project delivery experience to drive cross-functional initiatives that strengthen data governance, optimize operating processes, and improve organizational effectiveness.

Working closely with global stakeholders, the individual will help design future-state operating models, implement sustainable governance practices, and deliver strategic change initiatives that enhance business performance and support RES's long-term objectives.

Responsibilities

• Lead the analysis, mapping, redesign, and governance of end-to-end business processes across RES, driving operational efficiency, standardization, controls, and scalability.
• Lead cross-functional projects from requirements gathering through implementation, coordinating stakeholders, managing milestones, and ensuring successful delivery of business outcomes.
• Develop business cases, project roadmaps, and implementation plans for process, technology, data, and organizational change initiatives.
• Establish and maintain process architecture, standards, documentation, and governance frameworks to support operational excellence and business transformation.
• Partner with business leaders and stakeholders to identify improvement opportunities, define future-state operating models, and drive adoption of best practices.
• Drive data governance initiatives by partnering with data owners and system stakeholders to establish data standards, ownership, quality controls, KPI frameworks, and critical data elements.
• Collaborate with business, operations, and technology teams to ensure solutions align with business objectives and operational requirements.
• Analyze business, operational, and market data to identify trends, assess performance, and generate actionable insights that support strategic decision-making.
• Support and evaluate Proofs of Concept (POCs) and pilot initiatives involving AI, automation, process optimization, and digital transformation technologies.

Required Skills and Qualifications

Experience:

• 5- 6 years of professional experience as a Business Analyst or a similar role.
• Deep domain experience in corporate real estate, facilities management, or construction is required.
• Demonstrated experience leading cross-functional projects and driving business change initiatives.
• Strong experience in process improvement, operational excellence, business transformation, or organizational change management.
• Deep domain expertise in Corporate Real Estate, Facilities Management, Workplace Services, Construction Management, Occupancy Planning, or Portfolio Management is required.
• Experience working within global organizations and matrix environments is highly desirable.

Education

Bachelor's degree in Business Administration, Real Estate, Project Management, Engineering, Data Analytics, or a related discipline.

Analytical Acumen:

• Exceptional analytical, problem-solving, and critical thinking abilities, coupled with a keen eye for detail.
• Strong business acumen, with the ability to connect data findings directly to real-world business decisions.

Communication & Interpersonal Skills:

• Strong written and verbal communication skills, including the ability to translate complex technical information into clear, concise, and actionable insights for diverse audiences.
• Proven ability to effectively communicate with senior leadership.
• Strong interpersonal skills, enabling the building of effective working relationships across all levels of the organization and with external partners.

Technical Proficiency:

• Proven ability to gather, analyze, and document complex business requirements in a structured manner.
• Proficiency in business process mapping, analysis, and reengineering methodologies to identify and design improvements.
• Exposure to AI/ML concepts or experience working on projects involving predictive analytics.
• A foundational understanding of data governance, data quality, and data management principles.

Domain Knowledge (Highly Valued):

• Strong foundation in at least one or more areas of Corporate Real Estate Management (e.g., construction project lifecycles, facilities maintenance processes, portfolio management) is a significant plus.

Work Ethic:

• Ability to work both independently and collaboratively in a fast-paced environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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