Job Description

We’re looking for a Business Senior Analyst to join our Canada Operations Line 1B Risk and Controls team at MBPS. In this role, you are expected to support fraud detection and prevention by analyzing transactional and behavioral data, managing records and information workflows, collaborating with cross‑functional stakeholders, and delivering clear risk insights and recommendations to strengthen controls and support effective decision‑making.

Position Responsibilities:

• Analyze transactional anomalies and behavioral patterns to detect potential fraud and emerging risk indicators.
• Escalate suspicious activities, collaborate with business partners, and help identify root causes of fraud events.
• Support the enhancement of fraud monitoring controls by providing insights and prevention recommendations.
• Execute records and information management activities with strong quality and productivity, including end‑to‑end Iron Mountain workflows.
• Perform detailed, case‑by‑case reviews to proactively identify and prevent financial or processing errors.
• Build strong relationships with stakeholders across Operations, ORM, Legal, Compliance, and IT, and present fraud insights to senior leaders.
• Demonstrate strong risk assessment, data interpretation, critical thinking, adaptability, and proactive problem‑solving skills.

Required Qualifications:

• Bachelor’s degree in Business, Finance, or a related discipline; an industry certification in Operational Risk or equivalent experience is an asset.
• 3–5 years of relevant experience with strong understanding of business processes, risks, and controls, or exposure to operational functions and projects utilizing operational risk management methodologies.
• Knowledge of Insurance, Group Benefits, Affinity, and/or Contact Centre operations is considered an asset.
• Familiarity with Archer for record creation, maintenance, and reporting is an advantage.

Preferred Qualifications:

• Strong verbal and written communication skills, with the ability to present complex information clearly.
• Highly organized, with the ability to thrive in a fast‑paced, multi‑stakeholder environment and manage competing priorities effectively.
• Strong analytical skills, with the capability to identify patterns and insights within large datasets—particularly as they relate to fraud risk or operational anomalies.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid