At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities.
Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.
Under general supervision, the Business Risk Specialist is responsible for executing quality management (QM) call monitoring reviews across multiple operational departments, including Bankruptcy, Mortgage Collections, Servicemember’s Civil Relief Act (SCRA), and Repossession.
This role performs detailed evaluations of customer interactions to ensure accuracy, completeness, timeliness, adherence to procedures, and compliance with applicable regulatory requirements.
The specialist operates within a production-based, metrics-driven environment, applying standardized testing methodologies to assess agent performance and identify operational and compliance risk.
QM call monitoring evaluates call handling to ensure adherence to regulatory, state, and internal procedural requirements while maintaining overall call effectiveness and quality.
Work atmosphere may include a high-volume, production-oriented environment focused on transactional testing that requires completion within defined service level agreements.
Basic Qualifications
- Bachelor's degree in business, finance, risk management, or related field, or equivalent work experience
- Five to Eight years of call center operations, mortgage servicing, bankruptcy, repossession, collections, or quality assurance preferred
Preferred Skills/Experience
- Intermediate understanding of the regulatory requirements, investor guidelines, and servicing standards
- Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends
- Well-developed analytical skills with a high level of attention to detail
- Ability to interpret procedures, policies, and testing scripts and apply them consistently
- Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations
- Effective verbal and written communication skills
- Previous experience in call center, mortgage servicing, bankruptcy, repossession, collections, or default servicing
Work Mode: 5 Days in Office
Shift Timing: 6:30 PM to 3:30 AM
Location Chennai
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune.
In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies.
We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity.
U.S. Bank, NA. Member FDIC. Equal Housing Lender.
