Bank of Singapore opens doors to new opportunities.
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
Bank of Singapore opens doors to new opportunities
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
About the Role
We are seeking a detail-oriented and proactive Assistant Vice President (AVP) to join our Monitoring and Assurance team within Bank of Singapore Hong Kong. The successful candidate will play a critical role in managing complaint handling processes and conducting surveillance reviews on investment transactions to ensure compliance with internal policies, regulatory requirements, and industry best practices. This role requires strong analytical skills, a thorough understanding of private banking operations, solid knowledge of suitability regime under HKMA/SFC, and the ability to work collaboratively across multiple teams.
What you do
Manage and oversee the complaint handling process related to private banking investment services, ensuring timely and effective resolution in line with regulatory standards.
Collaborate closely with Compliance, Risk Management, Legal, and Business Units to address findings and implement corrective actions.
Prepare detailed reports and documentation on findings, investigations, and complaint outcomes for senior management and regulatory submissions.
Conduct comprehensive surveillance reviews and monitoring of investment transactions to identify potential risks, irregularities, or breaches of regulatory and internal policies.
Analyse transaction data and client activities to detect suspicious or non-compliant behaviour, escalating issues as appropriate.
Stay abreast of regulatory developments, industry trends, and best practices related to investment surveillance and complaint handling.
Support internal audits and regulatory examinations by providing necessary data, analysis, and explanations related to monitoring activities.
Drive continuous improvement initiatives to enhance monitoring frameworks, tools, and processes within the division.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Bachelor’s degree in Finance, Business, Law, or a related field.
Minimum 5 years of relevant experience in private banking, investment monitoring, compliance, or risk management roles, experience with HKMA and SFC is a plus.
Strong knowledge of private banking products, investment transactions, and regulatory environment in Hong Kong (e.g., regulations and expectations of HKMA/SFC).
Proven experience in complaint handling and conducting transaction surveillance, investigations.
Excellent analytical and problem-solving skills with keen attention to detail.
Strong communication and interpersonal skills, capable of liaising effectively with multiple stakeholders.
Ability to work independently and manage multiple priorities in a dynamic environment.
Proficiency in navigating banking systems and MS Office applications.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
