Job Description

Job Location: Scranton, PA 18503Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients.
Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2025, our bankers contributed more than 6,200 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners.
:Fidelity Bank is seeking a Business Relationship Specialist to support the full lifecycle of merchant services for our business and commercial clients. This client‑facing role serves as the primary liaison between clients, relationship managers, and our processing vendor, with most client communication taking place by phone. Responsibilities include application completion, terminal programming, client onboarding, training, troubleshooting, and annual compliance support.
The specialist plays a key role in strengthening client relationships through proactive communication, issue resolution, and a consultative service approach, while also supporting sales growth through reporting, administrative support, pipeline auditing, and performance tracking. Ideal candidates are detail‑oriented, goal‑driven, and highly organized, thrive in a fast‑paced environment, and are committed to delivering exceptional client service while upholding Fidelity Bank’s core values and compliance standards. Prior Banking or Merchant Services experience is preferred but not required.
Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.