Job Description

As a Business Relationship Manager-Digital, you will be a key player in our Business Loans-Sales department, responsible for managing and growing our client base. Your primary focus will be on developing and executing strategies to enhance our digital presence and improve customer engagement. You will work closely with our sales and marketing teams to create and implement effective sales plans, ensuring a seamless customer journey.

Responsibilities

• Build and nurture strong relationships with existing and potential clients, understanding their needs and offering tailored solutions.
• Drive sales and achieve business loan targets by actively promoting our digital lending platform and services.
• Collaborate with the marketing team to develop and execute digital marketing campaigns, ensuring brand visibility and lead generation.
• Stay updated with industry trends and competitor activities, providing insights and recommendations to the team.
• Provide excellent customer support and ensure a positive and efficient loan application process.
• Analyze customer feedback and market data to identify areas of improvement and implement necessary changes.
• Work closely with the product development team to enhance our digital loan products and services.
• Conduct regular performance reviews and provide feedback to the team, ensuring continuous improvement.
• Maintain accurate records and documentation of client interactions and sales activities.

Qualifications

• A bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Minimum 3 years of experience in a similar role, preferably in the banking or financial services industry.
• Strong sales and relationship management skills, with a proven track record of achieving targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proficiency in using digital tools and platforms for sales and marketing purposes.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Good understanding of the Indian business loan market and regulatory requirements.
• Ability to work independently and manage multiple tasks effectively.
• Strong problem-solving skills and a customer-centric approach.
• Willingness to stay updated with industry trends and best practices.