Sabenza IT

Business Relationship Manager / Client Partner (BFSI)

Sabenza IT  •  Cape Town, ZA (Hybrid)  •  3 months ago
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Job Description


We are seeking a highly strategic and commercially driven

Business Relationship Manager / Client Partner

to lead and grow key client engagements within the Insurance domain. This is an executive-facing role suited to a technology leader who combines strong IT transformation delivery expertise with P&L ownership, solution-based sales capability, and CXO-level relationship management.


If you thrive in complex enterprise environments, enjoy co-creating impactful technology solutions, and have a proven record of driving accelerated account growth, this opportunity is for you.


Key Responsibilities


  • Lead and deliver

    large-scale IT transformation programs

    within Insurance / BFSI environments.


  • Act as a trusted advisor at

    CXO level

    , building and nurturing long-term executive relationships.


  • Co-create innovative technical solutions aligned to client business strategies.


  • Oversee end-to-end

    program and project delivery

    , including governance, steering committees, and change management.


  • Drive

    solution-based sales

    , identifying growth opportunities and expanding account footprint.


  • Own and manage

    account P&L (>$5M)

    with responsibility for revenue growth and profitability.


  • Deliver accelerated account growth (20%+ YoY).


  • Ensure high levels of client and employee satisfaction.


  • Collaborate with engineering and delivery teams to ensure excellence across:


    • Automation


    • DevOps


    • Quality Engineering


    • Software Development


    • SDLC methodologies (Agile, Waterfall, Hybrid)


Requirements


Experience & Domain Expertise


  • Strong experience within

    Banking, Financial Services and Insurance (BFSI)

    – Insurance experience highly preferred.


  • Proven track record delivering enterprise IT transformation programs.


  • 8+ years’ technology experience across the full SDLC lifecycle.


  • Senior client/account management experience within a professional IT services or consulting organization.


  • Demonstrated P&L ownership of accounts exceeding $5M.


  • Evidence of driving 20%+ year-on-year growth.


  • Extensive experience in solution-based sales and strategic account expansion.


Technical & Delivery Knowledge


  • Strong understanding of:


    • Engineering principles (Automation, DevOps, QE)


    • Software development methodologies


    • Program and portfolio management


    • Change management and governance frameworks


Leadership & Commercial Skills


  • Executive presence with the ability to operate at CXO level.


  • Excellent negotiation, conflict management, and decision-making skills.


  • Strong commercial acumen and business outcome focus.


  • Empathetic stakeholder engagement style.


  • Ability to communicate effectively across all organizational levels.


  • Proven record of client and employee satisfaction.

Sabenza IT

About Sabenza IT

Sabenza iT Recruitment is a Level 2 BBBEE company with more than 23 years of expertise in Information Technology recruitment. Our team comprises 20 recruiters dedicated to providing top-notch services in recruiting for sectors such as SAP, IT Developers, and IT Security, among others. Sabenza iT is proud to be a wholly South African-owned company.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Natal, Cape Town, Gauteng, ZA
Year Founded
2013
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