Job Description

At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Role: Business Relationship Manager, Business Banking - Capital Markets, South East

Location: Hybrid Working in Waterford or Kilkenny

What is the Role?

This role is being offered on a permanent basis.

• Do you want to support medium sized SME customers grow in the South East
• Have you excellent relationship management experience?
• Do you have a strong track record in dealing with significant credit requests, typically €2M - €15M?

Business Banking is a key strategic business unit within AIB Capital Markets delivering a pro-active customer centric operating model. The skills and capabilities within the unit comprise relationship skills, sector, industry and market expertise and centres of excellence focused on strategy, service, value add, efficiency, performance and portfolio management.

Business Banking also leverage off the wider product and service offering within Capital Markets and from across AIB to provide additional value for more enduring and sustainable business relationships and ultimately developing long term Strategic Partnerships with our customers.

This is an exciting opportunity to support the banks strategy for our Medium sized business customers working towards our vision of Making Business Happen Together.

Our ambition is to be the best Bank in the market at supporting “Mediums” and ultimately to back our customers in achieving their dreams and ambitions.

A role now exists at Business Relationship Manager in our South East team, to manage and develop a portfolio of customers across a number of industries and will provide the successful candidate with an opportunity to enhance their customer relationship, analytical, credit and negotiation skills.

What will you Bring:

• Own and manage a portfolio of medium sized SME customers across various sectors.
• Must be QFA qualified
• Manage all aspects of the customer relationship with strong focus on prudent credit management and generating mutually profitable relationships.
• Develop the portfolio to support our customers and seek new business opportunities.
• Be active and visible in the marketplace with regular customer and key stakeholder engagements.
• Be a positive Team player.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below:

Behavioural Capabilities

• Customer First- the capacity to deliver an efficient and professional service to a portfolio of Business Banking clients, building strong customer relationships and maximising the relationship potential through best in class service delivery Customer-Centric solutions.

• Ensures Accountability - To take ownership of the role and it accountabilities and objectives and holding self and others accountable to meet commitments.

Technical Capabilities:

• Business & Customer Knowledge & Insight - Demonstrates ability to discover, develop and apply compelling customer insights, such as knowledge of customer's product preferences, business strategy or challenges, to generate recommendations for customer-centric solutions and / or product development.
• Relationship Management - Cultivates and maintains business relationships, partnerships and alliances internally, externally and virtually with key stakeholders
• Credit & Risk Analysis - Understands and analyses factors impacting the risk of providing a particular product for an existing or potential customer in a timely and accurate manner.
• Account Acquisition and Development - Proactively identifies potential customers and builds a healthy pipeline. Converts pipeline, focusing on tailored customer needs. Nurtures relationships and builds value to develop and grow customer accounts.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Creane, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : 27/05/2026