Job Description

Job Location: ResortCom - Las Vegas, NV 89119
Position Type: Full Time
Salary Range: $17.00 - $18.00 Hourly

Position Summary
This position reports to the Business Relations Supervisor and is responsible for coordinating the
documentation of membership modifications.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
• Responsible for initiating process for: Name Changes, Voluntary Surrender, Owner Transfer,
Estoppel, Refinance request
• Answering questions from members on modification process via phone, email and CRM
• Providing appropriate forms and instructions to members
• Quoting and collecting modification fees and process cc payments
• Research accounts/complete intensive research as needed
• Sorting and processing mails, verifying proper documentation including signatures and
notarization and notate completed accounts for reporting purposes
• Sending confirmation of completed modification to Members and Resorts
• Processing Welcome package and Certificates of Ownership request
• Follow up request with Brokers/members/clients
• Assist and answer front office agent questions as needed
• Preparing scheduled Resort Groups reports and Departmental Monthly reports
• All other duties and projects as assigned by management.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.

Work Environment
The work for this position is conducted in an office environment.  The noise level in this environment is
usually moderate.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.  Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use
hands to finger, handle or feel objects, tools or controls; reach with hands and arms. Specific vision
abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look
at the screen for extended periods of time with minimal breaks.

Qualifications

Required Education and Experience
• High school diploma (or GED or High School Equivalence Certificate)
• Excellent organizational, analytical, multi-tasking and prioritizing skills
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Bilingual is a plus