Job Description

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

Business Readiness Lead (12 month contract opportunity)

Key purpose of this role (and team)

Retail Transformation aims to establish a customer-centric, digital, lean, and flexible business that is underpinned by leading modular technology and embedding best practice ways of working. Our mission is to transform how AGL connects every customer to a sustainable future, working better together to drive innovation and value. We will deliver this through simplification, digitization, and effortless experiences utilizing a hybrid of waterfall and agile methodology.

The Change and Business Readiness workstream is accountable for delivering the new Customer Markets (CM) operating model, customer migration governance, organisational change management, program communications plus business readiness.

The Business Readiness Lead is a hands-on role responsible for ensuring CM is prepared to accept, adopt and integrate Retail Transformation changes – acting as a bridge between program delivery and business operations to transition CM to future state with minimal disruption.

Key accountabilities of this role

The primary objective is to plan, coordinate, and execute all activities required to ensure that business units are ready to use and support new solutions from go-live.

End-to-End Business Readiness Planning and Execution:

• Identify ‘gaps’ between planned release scope and operational requirements necessary to service customers and operate the Customer Markets business

• Define and quantify impacts to inform strategies, mitigations and action plans to address gaps

• Secure stakeholder direction, decisions and sponsorship for recommended strategies and solutions (including acceptance of potential organisational performance impacts) related to the transition.

• manage execution of agreed solutions to ensure the business is ready to operate optimally at implementation (execution may be undertaken by other teams)

Business and program simplification:

• Initial analysis and quantification of Simplification opportunity – to inform a prioritization decision (i.e. decision on whether further investment of effort is endorsed)

• If prioritized for further analysis, collation of information from various impacted parties to define treatment options and prepare a recommendation (including teams accountable for execution) for endorsement (or otherwise)

• If endorsed manage and track execution (by others) of simplification initiatives.

Stakeholder Engagement:

• Act as the link between delivery teams and business stakeholders to secure buy-in and manage expectations. Risk & Issue Management: Proactively identify and mitigate business readiness-related risks. Define and Monitor Readiness Criteria: Define metrics and criteria to track and monitor readiness prior to go live, plus monitor adoption and integration of change during transition against predefined criteria. Post-Implementation Support: Support release readiness, hyper-care and post-go-live stabilization.

Qualifications, key skills and experience required

• Proven Delivery Experience: Proven experience as a business lead delivery lead; project management or business readiness roles.

• Transformation Expertise: Demonstrated success delivering within transformation programs.

• Stakeholder Management: Exceptional communication skills with the ability to influence diverse groups and resolve conflicts.

• Methodology Proficiency: Strong understanding of project management (e.g., PMP) and Change Management frameworks.

• Tooling Proficiency: High level of competency in Excel, Word, PowerPoint, and SharePoint. Competency in agile related tools such as Jira and Confluence.

• Analytical Ability: Skill in process mapping, future-state design, and data-driven decision-making.

• Time and Priority Management: Exceptional ability to self-manage time efficiently, prioritizing tasks effectively to meet deadlines.

• Attention to Detail: High attention to detail for accuracy and precision.

• Communication Skills: Excellent written and verbal communication skills to collaborate with diverse stakeholders, articulate complex information, and influence decision making.

• Adaptability and Problem-Solving: Ability to adapt to changing priorities and address challenges proactively; handle conflicts and proactively address challenges in a dynamic project environment.

What’s in it for you?

At AGL, you’ll join a high‑performing team that values customer excellence, collaboration, and innovation. You’ll play a critical role in shaping how process safety supports Australia’s evolving energy system, influencing decisions that matter at scale.

In return, we offer flexible working arrangements, competitive remuneration, and the opportunity to make a genuine impact within an organisation committed to inclusion, sustainability, and continuous improvement.

Ready to apply?

Click Apply and submit your CV. For a confidential discussion about the role, please contact the Talent team.

AGL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-ZD1#jointhechange# #AGL

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Project Management - Group