DHL

Business Project Manager-Customs Tranformation

DHL  •  Singapore, SG (Onsite)  •  2 days ago
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Job Description

Are you ready to help transform Customs Operations at DHL Express—Globally?

We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.

It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.

If you want to be part of something big and truly transformational—this is your moment.

We are looking for Business Project Manager- Customs Transformaiton based inSingapore.

The Global Network Operations Programs Group (GNOP) executes FOCUS by identifying and managing programs of change that enable Global Network Operations to achieve standardized processes, service excellence, optimal efficiency and lowest operating cost. GNOP support of the full end-to-end scope of Global Network Operations, is constantly aligned with Global Network Operations' priorities and aligns with the other DHL Express functions to deliver improvements that are aligned on purpose, objectives and support the business needs. On behalf of the Global Network Operations group, we work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

The role of the GNOP Project Manager is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. Manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals. Take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process and must manage all their relevant projects/product ensuring that any changes to Global SOP process/Standards and EGAP systems are documented and approved. Work with and guide the regional and country deployment teams to ensure rapid deployment and realization of business benefits derived from the new capabilities and processes.

How will you contribute to the success of DHL?

  • Project Management: Responsible for overall business project management ensuring task assignments are clear and all objectives met: Project governance, stakeholder management, organization, plans, risks, Issues and reporting/communicating progress, and where needed contingency plans.
  • Product Management: You will in your work be (become) a subject matter expert on a specific (or group of applications/products) and manage a specific project of those same products.
  • Direct (and indirect) team management: With guidance, assemble and manage the indirect/direct team (remote where applicable) and have active interest in the wider Global Programs and Ops community.
  • Conduct Regional and Facility Network Operations (onsite) Reviews as needed to ensure full operations alignment, support requirements definition (workshops) and beta deployments – as the project demands.
  • Business analysis, process review and requirements definition: Within the scope of the project, drive innovative ideas, solutions and products through action, in collaboration with the product owner and domain leadership. Ensure Global SOP is aligned with changes and updated.
  • User group management and communication: Functional input, changes management, prioritization, project participation (testing) and progress transparency via regular reporting
  • Input to Roadmaps, Portfolio Program Management & Prioritization: Understand the roadmap and wider programs to be able to provide concise feedback to aid implementation.
  • Defining the Plan, Project Management & Prioritization: Define, represent and communicate project strategy/plan to all stakeholders. Implement harmonized project management process acting on a clear roadmap of deliverables, change and improvement, whilst delivering to plans, domain strategy and priorities.
  • Software Development cycle participation: From idea/concept to launch of the capabilities across the scope of the project. Business case, Project Brief/PID, Business project management, Process, Requirements, Testing and Acceptance to Training and Deployment preparation.
  • Deployment preparation and support: Ensure relevant training materials are available, conduct beta/pilots, preparing regions/country to deploy, support deployment with SMEs
  • Post project implementation and follow-up: Conduct post project reviews and learning, functional reviews, ensure correct application/usage of process/software, initiate corrective measures.
  • Support contingency operations for process and EGAP relevant issues: Support any contingency (or similar) analysis and actions with end-to-end knowledge and corrective measures.
  • Operate in a customer focused, multi-national, multi-cultural environment - Internal and External
Specific Role Challenges
  • Possess a good understanding of the group’s end to end operational processes along with knowledge of the domain/application being covered, Global SOP processes and standards and strategic challenges to manage the scope of the projects linked with an allocated program and enable achievement of the program objectives through specific projects.
  • Successful management and leadership of virtual project teams and multiple project stakeholders involved in the Project.
  • Manage “deployment” activities, where specified or in scope, in order to ensure the capture of Business Benefits. Noted that core deployment phases and tasks are performed by the regions/countries.
  • Provide on-going support to Global domains and Regional leads on the project
  • Develop user training material and deliver training programs to regions and countries as required.
  • Success collaboration, interface and interaction with stakeholders Globally
Most projects are defining, development and deployment of Express Global Application Portfolio (EGAP) solutions in which the Regional Teams realizes the deployment phases.


Do you have what it takes?
  • Professional Project Management certification preferred. (eg PRINCE2)
  • Preference for Business Degree OR equivalent experience.
  • Preferred certification or experience in requirements analysis/gathering, process definition and related work.
  • A minimum of 5 years of experience, including at least 2-3 years’ project/program management experience
  • Exposure to Business process, analysis and testing
  • Experience in managing process and requirements development
  • As a minimum experience across country and regional level with Global Experience preferred.
  • Fluent in English (written and verbal)
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
DHL

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

DHL is part of DHL Group.

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Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bonn, DE
Year Founded
Unknown
Website
dhl.com
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