The Card Product Manager is responsible for the day-to-day management of SSFCU's credit and debit card products across the full product lifecycle. As an individual contributor, this role develops product strategy and business cases, defines requirements, and guides new products and enhancements from concept to launch. It also monitors portfolio performance, pricing, and market trends, supports rewards and promotional offers, and helps ensure products meet regulatory and risk expectations. The role collaborates with cross-functional partners to deliver on schedule and create measurable value for members.
Key Accountabilities:
o Collaborates with cross-functional teams on product development from concept to launch for credit and debit card products, enhancements, and platform initiatives, including business case development, business requirements, and launch plan.
o Contributes to the card experience and capability roadmap, translating product strategy and priorities into business needs for member-facing features across digital, rewards, servicing, and controls, in partnership with IT and digital teams.
o Supports cross-functional delivery and go-live readiness, turning portfolio performance insights into action and working with partner teams on build, testing, and launch.
o Works alongside IT, digital teams, and processors on platform modernization initiatives, providing business requirements and priorities for digital experiences, rewards, servicing, and controls.
o Collaborates with Marketing on campaigns, defines rewards, offers, and promotion structures that grow spend, active usage, and member engagement.
o Tracks adoption, member impact, and benefits realization after launch, using data and analytics to measure results and inform continuous improvement.
o Collaborates with stakeholders across IT, Digital, Operations, Marketing, Finance, Risk, and Compliance, and serves as the business partner for card delivery.
o Builds risk, compliance, and control requirements into product design and launch readiness, and coordinates closely with second line Risk and Compliance to ensure new products and features meet regulatory expectations before launch.
o Works with partner teams and vendors as needed on delivery items. Provides business input to a card platform ecosystem that supports scalability, innovation, and operational efficiency.
Bachelor degree in Business Administration or equivalent education and/or experience. Minimum five plus years of experience in product management, product development, or project delivery within a regulated financial institution, with credit card, debit card, and/or payments experience.
Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.
All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.
SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.
We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Security Service Federal Credit Union is among the top credit unions in the nation with a reputation for strength, stability, and convenience. It offers the true benefits of credit union membership with financial services of the highest quality and value, and locations in Texas, Colorado, and Utah.
Security Service takes pride in discovering and developing employees who have exceptional character and a passion for helping others. In return, we deliver a comprehensive benefits package that supports the financial, physical, and emotional well-being of our employees.
Our internal measures of success extend to corporate responsibility, volunteerism, and participation in the communities we serve. Each year, the Security Service Volunteer Corps donate thousands of hours of service to local non-profit organizations. When you become a team member at Security Service you also join a community dedicated to giving back.
