Job Description

About This Position

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Preferred Qualifications:

• Ability to multi-task and organize processes, various versions of documents and calendars.
• Experience in organizing, reviewing and responding to files of all types for quality and consistency.
• Experience in business writing and/or editing formal letters, memos, PowerPoints, Excel documents, reports and maintaining and creating calendars.
• Ability and desire to work collaboratively in a team environment and make decisions within the scope of the position and training.
• Advanced proficient experience in Microsoft Office Programs including Word, Excel, PowerPoint and Outlook.
• Experience and ability to oversee document management system.
• Experience following a records retention schedule.

Notes to Candidate:

We are seeking energetic, self-motivated individuals to join the Austin City Attorney’s Office team to provide operational support to ensure City Council related documents are accurately processed and provide administrative support to executive management team members.

The Business Process Specialist works directly with attorneys, paralegals, secretaries, executive level management and City Council offices. The successful candidate would be responsible for learning and managing the City’s agenda processing software, trainings, record keeping, as well as calendaring and attending meetings with the department’s executive team, and complete other administrative duties as assigned in a timely and accurate manner.

Come work for a governmental entity that cares about human rights and is on the forefront of current issues. You can help make a difference in the daily lives of people living in the Austin community.

Department Overview:

The Austin City Attorney’s Office Law Department is divided into different divisions and this position interacts with all divisions and staff within the department. More information on the department can be found HERE.

Professional Growth and Development:

Achieve your professional goals. The City offers a wide variety of learning opportunities.

Work-Life Balance:

Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences.

Hybrid Work Environment:

The City of Austin Flexible Work Arrangement Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. Staff may be eligible to telework up to three days a week, subject to supervisor approval. Work schedules are implemented to meet department requirements and are subject to change based on business needs. On-site work is primarily located at Austin City Hall, 301 W. 2nd Street, Austin 78701, or other location as designated by a supervisor.

In addition to helping the City operate at its highest potential, working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities, and more! Click HERE for more information.

Salary:

$62,280.00 - $77,850.00 annually

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Any final offer will be made based on the information provided in the application.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
• A resume is required but will not substitute for a complete employment application.
• Please do not use the phrase “see resume” or refer to other documents to complete your application.
• Do not leave the “Duties and Responsibilities” sections blank.
• Please include contact information from previous employers.
• Failure to fill in all portions of the application will be considered an incomplete application. Incomplete applications will not be

If you are selected for hire:

• Verification of your education (which may include high school graduation or GED, undergraduate, and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.