Job Description

Posting number: 00793

Department: Stakeholder Services

Job classification: Business Process Specialist I

Posting type: Open

Categories: Water Treatment, Water Agency, Wastewater, Utilities

Summary

Business Process Specialist I: $26.82 - $35.74 Hourly

Business Process Specialist II: $28.69 - $38.25 Hourly

Senior Business Process Specialist: $32.13 - $45.90 Hourly

The Business Process Specialist is responsible for analyzing, documenting, modeling, and improving business processes across the organization to enhance operational efficiency, service quality, and organizational effectiveness. This role works closely with the Business Transformation Manager to facilitate process discovery workshops, develop process models using BPMN standards, identify improvement opportunities, and support the implementation of process changes.

The Business Process Specialist will work closely with the business stakeholders to document and improve processes across the entire enterprise. He/ she will serve as a bridge between business units and technology teams, ensuring that business requirements, process documentation, and improvement initiatives are effectively aligned with organizational objectives. While the primary focus of the role is process management and continuous improvement, the position also supports technology-related initiatives by collaborating with IT teams, reviewing system impacts, and helping translate business needs into functional requirements as and when necessary.

The ideal candidate is passionate about understanding how work gets done and helping teams improve it. They are comfortable leading process modeling workshops, documenting workflows using BPMN standards, applying Lean Six Sigma techniques, and partnering with both business and technology teams to deliver sustainable process improvements. They can effectively facilitate conversations, challenge assumptions, and translate ideas into actionable process improvements.

Examples of duties

Business Process Management

• Facilitate process discovery, process mapping, and process improvement workshops with stakeholders across the organization.
• Document current-state and future-state business processes using BPMN (Business Process Model and Notation) standards.
• Maintain and govern process documentation repositories to ensure consistency, accuracy, and accessibility.
• Analyze workflows, procedures, and business operations to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
• Develop process maps, swim lane diagrams, value stream maps, and supporting documentation.
• Assist business units in defining process performance measures and key performance indicators (KPIs).
• Support the development and maintenance of process governance standards, methodologies, and best practices.

Continuous Improvement

• Apply Lean, Six Sigma, and other continuous improvement methodologies to improve business performance.
• Conduct root cause analyses and facilitate problem-solving sessions.
• Recommend process improvements that reduce waste, improve customer experience, enhance compliance, and increase operational effectiveness.
• Support implementation and change management activities associated with process improvement initiatives.
• Monitor and measure the effectiveness of implemented process changes.

Business and Technology Collaboration

• Collaborate with business and IT stakeholders to understand process and system dependencies.
• Analyze how applications and technology solutions support business processes and identify alignment opportunities.
• Participate in software implementation, workflow automation, and digital transformation initiatives as needed.
• Support user acceptance testing (UAT), process validation, and solution adoption activities.

Stakeholder Engagement

• Build collaborative relationships with leaders, subject matter experts, and frontline employees.
• Facilitate workshops, interviews, and cross-functional working sessions to elicit process knowledge and improvement opportunities.
• Present findings, recommendations, and process models to stakeholders at various organizational levels.
• Provide guidance and coaching on process management methodologies and standards (if needed)

Qualifications

1. Bachelor’s degree in relevant field
2. 1-3 years process mapping/analysis
3. Awareness of flowcharts and swimlane diagrams
4. Awareness of basic Lean and Six Stigma concepts
5. Facilitate SME interviews to document process models
6. Able to harvest requirements in documented process
7. Process maps, SOPs, workflows
8. Analyze workflows and KPIs
9. General business operations

Supplemental information

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and walk to a significant degree; use hands to operate tools or feel, and talk or hear. The employee is frequently required to pull, push, kneel, bend, squat, crawl, and twist. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environmental factors include outdoor conditions; rugged terrain, slippery surfaces, varying weather, including, heat, cold, dry, wet weather. In addition, noise, darkness, brightness, vibrations, traffic, biological agents, chemicals, gas/ fumes, magnetic fields, or congested area. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.